Courtesy Clerk

Hy-Vee, Inc. -
Des Moines, IA

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Job Details

Part-time
12 days ago

Qualifications

Basic math

Full Job Description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Courtesy ClerkDepartment: GroceryFLSA: Non-ExemptGeneral Function:Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.Core Competencies<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to you: NonePrimary Duties and Responsibilities:<ul><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)<ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>making note of and passing along customer suggestions or requests</li><li>performing other tasks in every way possible to enhance the shopping experience</li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.</li><li>Packages purchases.</li><li>Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.</li><li>Assists customer in transporting purchases to their mode of transportation.</li><li>Helps train new courtesy clerks.</li><li>Checks prices on products.</li><li>Pulls product forward on shelf.</li><li>Brings carts in from parking lot and cart corral.</li><li>Cleans can redemption area and empties the recycle bins, where applicable.</li><li>Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.</li><li>Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.</li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul>Secondary Duties and Responsibilities:<ul><li>Assists in all departments as requested (within the wage and hour guidelines).</li><li>Delivers product to customers (within the wage and hour guidelines).</li><li>Shovels, salts, and sands walkways.</li><li>Assists in other areas of store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.</li><li>Ability to do simple addition and subtraction; copying figures, counting and recording.</li><li>Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.</li></ul>Education and Experience:No education or experience requirements.Physical Requirements:<ul><li>Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>Working Conditions:This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.Equipment Used to Perform Job:Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).Contacts:Has daily contact with the general public and occasional contact with suppliers/vendors.Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

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