The Wellness Center of Oxford & The Wellness and Counseling Center of Tupelo
Our administrative support team plays a vital role in the client experience and daily operations of our practice. This is not a traditional front desk role. Our environment is fast-paced, emotionally nuanced, and deeply human—requiring individuals who can balance warmth with structure, empathy with professionalism, and compassion with clear boundaries.
We are seeking a highly organized, tech-savvy, emotionally regulated professional who thrives in dynamic environments and takes initiative without constant oversight.Position Expectations
This is a full-time, long-term position. We are seeking candidates committed to remaining in the role for a minimum of one year.
Schedule: Monday–Thursday, 9:00 AM–5:30 PM; Friday, 9:00 AM-5:00 PM
Location: In person, Oxford, MS
Weekends: As needed
Key Responsibilities
- Serve as the first point of contact for clients with professionalism and warmth
- Answer high-volume phone calls, emails, and client inquiries
- Assist clients in being paired with an appropriate therapist based on emotional, scheduling, and financial needs
- Verify insurance eligibility and explain deductibles, copays, and coinsurance
- Prep and monitor therapy claims, billing codes, and client balances
- Navigate multiple systems including EHR software, Google Workspace, scheduling platforms, and spreadsheets
- Maintain HIPAA compliance and confidentiality at all times
- Support scheduling, intake coordination, medical records, payments, and administrative workflows
- Troubleshoot operational issues and assist leadership and clinical staff as needed
- Help maintain a calm, organized, and welcoming office environment, including light housekeeping duties
Qualifications
- Associate degree required
- Minimum 2 years of receptionist experience required
- Minimum 2 years of customer service experience required
- Experience in medical, mental health, or healthcare settings preferred
- Strong communication, multitasking, and organizational skills
- Ability to handle difficult conversations with professionalism and emotional regulation
- Strong attention to detail, discretion, and personal accountability
- Cultural sensitivity and professionalism are essential
Who You Are
- Calm under pressure and not easily rattled
- A self-starter and proactive problem-solver
- Tech-savvy and quick to learn new systems
- Compassionate while maintaining professional boundaries
- Highly organized, dependable, and team-oriented
- Able to balance efficiency, structure, and client-centered care
Benefits
- Health insurance
- Paid holidays
- Paid sick leave
- Paid time off based on length of employment
Job Type
Full-time
Short description: Administrative Support Specialist
Join our team and make a meaningful impact in a fast-paced, compassionate mental health environment.
KEY RESPONSIBILITIES
- Answer calls, emails, and client inquiries
- Match clients with the right therapist
- Verify insurance, explain benefits, and prep claims
- Manage scheduling and intake processes
- Handle payments, medical records, and administrative tasks
- Uphold HIPAA compliance and client confidentiality
- Navigate tech systems and troubleshoot with ease
- Maintain a welcoming, organized, and supportive environment
BE THE FIRST POINT OF SUPPORT FOR HEALING.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
Experience:
- Receptionist: 2 years (Required)
- Customer Service: 2 years (Required)
Ability to Relocate:
- Oxford, MS 38655: Relocate before starting work (Required)
Work Location: In person
