Job Overview
We are on the lookout for a proactive and detail-oriented Order Fulfillment Coordinator to assist in the day-to-day operations of the memorabilia division. In this role, you'll be a key player in ensuring that customer orders are processed accurately and efficiently from start to finish. Shipping, receiving, packaging, ordering and inventory monitoring are part of the gig.
Essential Duties & Responsibilities:
- Accurately and timely package and ship all orders for direct and wholesale channels.
- Monitor inventory levels and notify Manager of items in need of reorders.
- Hand number limited edition merchandise; add hologram stickers to inventory and enter information into the database.
- Prepare and ship products for athlete signings.
- Determine and communicate proper quality control standards for all autographed memorabilia.
- Maintain customer relationships, responding to special requests, describing product features. (answer phones, emails, etc.)
- Resolves product, service, and inventory problems.
- Assist Manager/Director with day-to-day operations of the online business.
- Conduct year-end and quarterly inventory audits.
- In conjunction with Manager, assist in the development of products in line with the Company’s strategic initiatives.
- Utilize shipping software to process and track orders.
- Receive products after autograph sessions and process into inventory.
- Provide weekly or bi-weekly reports of shipments fulfilled.
- Assist with inventory updates through database entry.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Proficient computer skills to enter and lookup information; create and process reports, assist consumers in the ordering process. Ability to learn new software.
- Knowledge of shipping protocols for carriers such as Fed Ex, USPS and other shipping methods.
- Ability to manage inventory and order processing and fulfillment.
- Exceptional organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail.
- Professional demeanor; team player orientation.
- Ability to perform duties under minimal supervision while exercising discretion and independent judgment.
- Ability to communicate and interact with internal and external parties.
- Hands on, energetic and motivated self-starter.
- Trustworthy and reliable attendance.
- Knowledge of sports industry helpful.
- Ability to lift up to 20lbs and occasionally lift up to 30-40lbs.
Equipment/Software, Education and Experience:
- Working knowledge of MS Word, Excel, Power Point, Navision, Magento and web-based applications.
- Associates Degree and experience in a related field preferred.
- 3 years related experience preferred.
- Familiarity with autographed memorabilia industry desired.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Order fulfillment: 2 years (Preferred)
- Shipping & receiving: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Fort Worth, TX 76155 (Required)
Work Location: In person
