Qualifications
- Education: Highschool, college level course work preferred, CAC but not mandatory
- 1+ years in behavioral health setting (preferred)
- 1+ years in fast-paced call center environment (preferred)
- Knowledge in EMRs and CRMS such as Salesforce, CTM, KIPU, etc.
Job Description:
- Provide accurate admission and program information to prospective clients, referrals and families via telephone, email, chats and coordinate intake process.
- Ability to sympathize with callers while effectively describing the benefits of our programs.
- Responsible for creating potential client’s charts and guiding caller during assessment.
- Ensure clinical, medical and finances have been explained prior to admission.
- Follow-up on pending items and ensure completion.
- Provide excellent customer service in a call center environment.
- Provide backup support to the director as requested.
- Must have a genuine interest in helping people.
- Ability to support other team members and director as required.
- Other duties as assigned based on business needs or management’s request.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
