Job Posting End Date:
September 13, 2026
Department:
HUMAN SERVICES
Compensation Grade:
A11
Compensation Range & Starting Salary:
Pay Range: $60,174.40 - $93,766.40
Starting salary may be negotiable based on qualifications.
Job Exempt (If No, Position is eligible for overtime):
Yes
Scheduled Weekly Hours:
40
About Us:
Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.
Job Duties and Preferred Qualifications:
The Virginia Beach Human Services Department is seeking candidates for the position of Family Services Specialist III (FSSIII). The selected candidate will be responsible for working with a team of Family Services Specialist in the Employment Services Division: Child Care Subsidy Program to develop self-sufficiency plans and supportive services that offer families the opportunity to achieve economic independence; assess and provide services; serve on program and departmental committees; and ensure local and state benchmarks are achieved.
Duties:
Lead a team of professionals in managing a high-volume caseload; ensuring that program participants are informed of the responsibilities and requirements of program participation.
Assist participants in achieving economic independence by addressing barriers to employment and by providing supportive services.
Assist with job development, job retention and career advancement services.
Ensure accuracy in the caseloads, including inputting of data in the Virginia Case Management System (VaCMS); ensure timely processing of applications and other required case management standards.
Identify and implement best practices related to program function, flow and service delivery.
Review, prepare and present data reports monthly to upper leadership.
Demonstrate knowledge in human behavior, parenting skills, child development, mental health, substance abuse, learning disabilities, the labor market and the local economy.
Prepare and participate in monthly supervisory conferences.
Adhere to timeframes mandated by State guidance.
Respond to client crisis situations immediately.
Develop and maintain local Standard Operating Procedures (SOP) and/or Guidance Manuals for all functions within the program scope.
Utilizing the Supervision Tool, conduct and document monthly supervision with all direct reports for purposes of providing direction, guidance, training and support.
Ensure that staff adheres to their workday schedule while in the office or teleworking.
Maintain 100% timely compliance with staff performance evaluations.
Ensure that staff attend and complete mandatory training in the required timeframe.
Conduct comprehensive monthly Quality Assurance on cases for accuracy in documentation, verifications system data entry, and accuracy of case approvals and denials.
Develop action plans for employee professional development opportunities.
Schedule: Monday – Friday 8:00am – 5:00pm
And here's the exciting part - the selected candidate will qualify for a $3,000 hiring bonus! Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0.
$500 will be awarded in the first paycheck.
$1,000 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”.
$1,500 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”.
Preferences:
Bachelor’s Degree in Human Services field or Equivalent.
Experience with Childcare program policies and procedures.
Experience working with Virginia State DSS Systems: VACMS, SPIDER, Rushmore, APECS, MMIS, FUSION or other comparable software applications.
Experience in data collection, analysis of data and appropriate application to monitor productivity of staff.
Two (2) or more years of experience as a Supervisor in a similar role.
The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Leave.
Additional requirements:
- DMV Transcript: Yes
- CDL: No
- Drug & Alcohol Clearinghouse: No
- CPS Check: Yes
- Physical: No
- Respirator: No
- Psychological Screening: No
- Polygraph: No
- At Will: No
Minimum Requirements:
Minimum Qualifications: Requires a Bachelors degree in a human services field (social work, counseling, gerontology, guidance and counseling, family and child development, psychology, or sociology) and five (5) years of experience in a human services field; or possess a Bachelors degree in any field accompanied by a minimum of seven (7) years of related experience in a human services area. Must have a current and valid driver’s license.
Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Skills:
Case Management, Computer Literacy, Data Reporting, Supervision
Working Conditions:
Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.
The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.
https://workingcondition-summary-prod.s3.amazonaws.com/P3979.pdf
Official Job Descriptions:
To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.
