Provide guidance and leadership to the restaurant team to ensure consistent quality of guest service is provided to all guests in accordance with hotel standards.
Observe performance and encourage improvement.
Resolve guest complaints by conducting thorough research of the situation and the most effective solution.
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide the highest level of service.
Make recommendations for training related issues when inconsistencies develop.
Authorize revenue allowances to remedy problems in the case alterative solutions have been offered but not accepted.
Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
Assist the restaurant team to take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Assist in the maintenance of the outlet area and equipment.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
Maintain complete knowledge of designated glassware and garnishes for each drink.
Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
Maintain complete knowledge of equipment and use only as intended.
Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
Ensure associates complete opening and closing side duties.
Ensure all departmental policies and SOPs are followed and executed according to hotel standards.
Prepare guest check and process payment, adhering to all cash handling and credit policies.
Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain a professional and personable appearance at all times, according to hotel standards.
Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
All other duties as requested.
