$55,000.00 - $65,000.00 per year plus bonus!!
FUNCTION: Performs all activities related to marketing, leasing, customer service and resident retention in order to achieve the company’s occupancy, resident quality, and customer service expectations. Provide superior customer service to residents, prospects, vendors, and fellow employees.
RESPONSIBILITIES: Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry. Specific responsibilities and duties include, but are not limited to:
WORK HOURS: Monday - Friday, 8:00AM - 5:00PM
- Manage a region of assigned apartment/townhome units to ensure property is well-maintained and resident satisfaction and lease compliance is being achieved.
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Utilize guest cards, develop full knowledge of application and screening process, lease preparation, follow-up process, touring, mini-model preparation, filing systems, WASR updates, on-line advertising, outreach/marketing, and closing techniques to achieve community sales/leasing goals in accordance with the leasing training manual provided.
- Generate traffic through off-site outreach marketing activities at least once per week and post online advertisements daily on approved sites such as Craig’s List.
- Assist in obtaining current market information and preparing market analyses.
- Receive resident service requests and properly record and follow-up as per company policy.
- Responsible for ensuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; necessary to be aware of the properties “curb appeal”.
- Complete daily property marketing assignments and day to day operation tasks (e.g., balloons, sparkling models, check messages, etc.) in a timely and efficient manner.
- Complete all paperwork/forms in a timely and correct manner. Maintain confidentiality of resident information.
- Assist new residents with move-in, including preparation of lease paperwork, review and explain contents (e.g., lease, community policies, etc.), walk unit with resident to complete move-in inventory form and ensure satisfaction with condition of new home. Prior to move-in, required to inspect unit and test keys to ensure readiness.
- Perform administrative duties, such as filing, answering phones, rent collection, creating marketing strategies and others as assigned. Responsible for proper maintenance of resident and property files.
- Responsible for maintaining a professional appearance and attitude at all times.
QUALIFICATIONS:
- Strong customer service and sales aptitude. Previous leasing or customer service experience preferred.
- Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
- Strong communication (oral and written) skills:
- Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.
- Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
- Good planning/organizing skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
- Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.
- Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
- Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
- Excellent dependability. Must be able to follow instructions and respond to management direction. Able to take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
- Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.
- Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
- Previous experience with OneSite preferred.
- Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above along with a valid driver’s license.
- Ability to pass background and drug screenings.
- High school diploma or equivalent required.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Experience:
- Property management: 2 years (Required)
- Management: 2 years (Required)
Work Location: In person
