About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Associates at our Costa Rica office are eligible for hybrid work.
About the Job
How this role will make an impact:
The Technical Analyst role supports the software lifecycle of a product line from strategic planning to tactical activities. This position will identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. The role works directly with our various internal and external stakeholders across our business partners, technology teams, and external vendors to ensure successful translation of those requirements into solutions. This role includes participation in a shared on-call rotation, as needed.
KEY RESPONSIBILITIES:
- Ensures detailed functional and technical requirements are captured from appropriate teams and extracts requirements that may or may not be stated directly. Influences the technical solution
- Creates technical and functional design specifications. Identifies gaps between solution design and application capabilities and determines alternatives
- Participates in regular dialogue with business partners to help understand and shape ongoing operational requirements, issues, and opportunities for improvement
- Demonstrate strong analytical and problem-solving skills to propose technical solutions to complex business requirements
- Develops and demonstrate strong understanding of applications and technology capabilities in support of various business processes
- Work closely with the Project Lead, Architect, and the Development team to ensure solution meets business needs
- Partners with quality assurance team to facilitate the creation and execution of test plans, test cases and automation scripts; establish and manage acceptance criteria, execute testing, participate in the identification of defects and works to resolution with Developers and business teams
- Participates in regular project or product team meetings and contributes to discussion topics
- Shared on-call rotation, as needed
QUALIFICATIONS:
- Bachelor’s degree - Math, Science, Computer Science, or Business preferred or equivalent work experience
- Experience with Software Development Lifecycle (SDLC) utilizing both Agile and Waterfall methodologies
- Minimum 3+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating software packages; played a significant role in supporting medium to large projects
- Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
- Customer-oriented, mission focused, and a quick learner
- Work well within a team setup and helps build a positive team environment
- Exposure to Retail industry; Preferably experience with both ‘brick and mortar’ and e-commerce
- Highly quality conscious and result oriented
- Extremely solid analytic and problem-solving skills. Able to distinguish technology problems from people or process problems
- Understanding of APIs and modern technology architecture
Understanding of SQL query language
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NICE TO HAVE:
Experience with JIRA and related product development software
Experience with Quality Assurance software
About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:
- You will be able to bring your pets to work!
- Free access to UltraPark gym facility
- Learn more about #Life AtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
- Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
- Will have medical, dental & vision benefits for all associates
- Offer paid time off including holidays and discretionary days
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
