This position requires schedule flexibility, meaning that evening, weekend, and holiday shifts are required.
Full Job Description
Hospitality House is an emergency shelter and housing provider, serving low-income and homeless residents in Nevada County. Hospitality House provides pathways to housing by bringing homeless residents into a compassionate circle of community care that offers shelter, housing resources, sustenance, opportunity, dignity, and hope as they transition from homelessness to housing.
If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! The Shelter and Community Advocate plays a critical role on the frontlines of addressing homelessness in our county. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, and a can-do attitude.
Rate of Pay
$24.00 to $25.00 per hour.
*Potential 2-10 hours of overtime per week.
Benefits
- Medical Insurance (100% of the premium paid by the employer).
- Dental Insurance (80% of the premium paid by the employer).
- Vision Insurance (80% of the premium paid by the employer).
- Life Insurance (100% of the premium paid by the employer).
- Long-term Disability Insurance (100% of the premium paid by the employer).
- Voluntary Short-term Insurance.
- Voluntary Accident Insurance.
- Voluntary Critical Illness Insurance.
- 401k.
- 11 paid holidays.
- 11 paid sick days.
- 2 mental health days.
- 5 paid vacation days in the first year (gradual increases commensurate with seniority).
POSITION SUMMARY
Under the supervision of the Shelter Manager, the Shelter Overnight Advocate primarily focuses on maintaining the safety and operations of the shelter, while simultaneously offering compassionate and professional support to program participants.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Shelter Operations
- Supervise guest activities and respond to questions and concerns with timeliness, care, and compassion.
- Explain program requirements and regulations to new, incoming guests. Ensure guest program compliance.
- Perform routine and emergency housekeeping duties and other maintenance tasks as needed. Maintain the cleanliness of the staff areas.
- Provide emergency assistance, including but not limited to CPR and/or overdose reversal, to program participants and co-workers as necessary.
- Document and notify the Shelter Manager regarding program participants concerns, potential workflow problems, and/or any exceptions to policy that impact program security.
- Regularly monitor Utah’s Place and the surrounding areas to ensure the safety of the program participants and the shelter.
- Maintain working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all.
Advocate Duties
- Ensure all required Utah’s Place services are entered into the Homeless Management Information System (HMIS) accurately and within the expected timeframe.
- Review all logs nightly for accuracy and timely completion.
- Arrange for guest transportation and encourage attendance for all appointments and referrals provided on a guest's behalf.
- Attend and participate in regular one-on-ones with immediate supervisor. Attend and participate in weekly staff meetings and team building gatherings as required.
Duties as a Hospitality House Employee
- Serve as an agency ambassador.
- Collaborate with other Hospitality House program staff to work more effectively.
- Assist at Hospitality House sponsored events as needed.
- Other duties as assigned
ATTENDANCE
Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
BUSINESS NECESSITY
The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.
SAFETY AND SECURITY
All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities related to this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, shelter guests and employees of the organization.
COMPUTER SKILLS
To perform this job successfully, an individual must have knowledge of Microsoft Office Suit (Word, Excel, and Office 365).
CERTIFICATES, LICENSES, REGISTRATIONS
Current vehicle insurance and a valid CA state driver’s license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit and walk (including up and down stairs); use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell.
The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate to high with high levels of distraction.
HH Employment is available to eligible people regardless of religion, race, color, national origin, sex or disability.
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 3% Match
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
