JOB DESCRIPTION – FRONT OF HOUSE SHIFT MANAGER
You will ensure the Huss standards of our award-winning craft beers, a high-quality menu, and motivate our staff to provide excellent hospitality service. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment as well as during slower times. Ultimately, you will ensure our Brewpub restaurant runs smoothly and customers have pleasant dining and drinking experiences.
Work closely with entire management team to ensure that the highest hospitality, service and food standards are executed while building the Huss Restaurant Concept and representing the values and mission of Huss Brewing!
· Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
· Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
· Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
· Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
· Supervise and participate in kitchen and dining area cleaning activities.
· Investigate and resolve complaints regarding food quality, service, or accommodations.
· Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
· Control inventories of food, equipment, smallware, and liquor, and report shortages.
· Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
· Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
· Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
· Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
· Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
· Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
· Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
· Be knowledgeable of restaurant policies regarding personnel.
· Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
· Continually strive to develop staff in all areas of managerial and professional development.
· Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
· Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
· Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
· Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
· Attend all scheduled employee meetings and offers suggestions for improvement.
· Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
· Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
· Support the team in executing restaurant objectives, budgets, policies, procedures, and strategies.
* Have a heart for service and hospitality
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- Restaurant: 1 year (Preferred)
- Leadership: 1 year (Preferred)
License/Certification:
- Food Handler Certification (Preferred)
- Title IV Alcohol Certification (Preferred)
Work Location: In person
