Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in the oil and gas industry. In this role, you will be the first point of contact for our customers, providing exceptional service and support.
Responsibilities
Respond to inquiries from customers and sales team regarding most aspects of the status of customers’ orders (e.g., pricing, shipment status, defects, etc.) in a manner that displays the utmost responsiveness and professionalism.
· Monitoring inventory levels based upon the customer’s need.
· Exercise judgment and take appropriate action regarding customer and sales force requests on most problems dealing with customer orders and resolve at maximum profit to our operations and service to customers.
· Coordinate with Sales regarding special prices, quotes, or promotions.
· Coordinate with DOT trucking manager and Yard manager for shipments out to field locations.
· Monitor accounts, based on customer requirements and order inventory.
· Ability to work nights and weekends when a business need arises.
· Must successfully pass all Company and customer safety test requirements.
· Must complete tasks in a timely manner.
· Projects as assigned by Management.
Requirements
- · Completion of a high school degree is required. Some college is desirable.
· One to three years of relevant customer service/inside sales experience desired.
· Knowledge of the oil and gas industry and its processes preferred.
· Positive, assertive attitude, outgoing, service-oriented, self-motivated, and willing to receive direction.
· Experience with TDS a plus.
· Strong Microsoft computer skills as well as excellent organizational skills
· Strong sense of urgency and commitment to effectively and timely service our customers.
· Must exercise good financial judgment, initiative and sound problem solving skills.
· Ability to maintain confidentiality.
· Must be willing to work a rotational on-call schedule (including nights, weekends and holidays).
· Must be able to work overtime.
· Experience in Quickbooks and OpenInvoice preferred.
Join us and be part of a team that values exceptional service and strives for excellence in every interaction!
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
