Operations Coordinator
Your Opportunity:
You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you can also earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.
Who Develops You: Team Operator
What You’re Great At:
You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You act as a guardian of the team’s time and resources.
What You’ll Do:
- Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
- Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
- Create and own systems for maintaining the integrity of the database, including holding agents accountable to activities.
- Own the agent onboarding process, including conducting training sessions in person and virtually.
- Follow the team’s structured check-in systems (productivity rhythms) to ensure agent productivity.
- Plan and execute events for clients that are done at a high level to drive business referrals.
- Ensure all team receipts are obtained and submitted to the finance team. When reports are generated, take ownership of finding opportunities to reduce expenses.
- Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our CRM and technology platform, Brivity.
- Keep the team leader informed of any challenges that arise and bring potential solutions.
- Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
- Complete the listing launch and contract-to-close process for all transactions.
- Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
- Enter listing data, descriptions, and pictures into MLS.
- Coordinate photography, staging, sign installation, and other listing launch functions.
- Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
- Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.).
- Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
- Generate reviews and referrals from clients during and after the transaction.
Skills and Character Necessary:
- Notice and take pride in the details
- Team player
- Proven ability to lead yourself and others with conviction
- Self-motivated
- Owning projects once asked to do them and following up with status updates
- Ability and desire to focus on one task for at least an hour during time blocks
- Positive and direct communication, both written and verbal
- Ability to problem solve and use critical thinking daily
- Have a “do whatever it takes” mentality
- Follow a current process as well as improving them and create new processes
- Learning-based and growth-minded
- Proactive vs. reactive
- Impeccably organized
- Knowledge of basic office suite software and calendaring systems
- Excellent time management skills
- Concerned about doing things the right way
- Calm and motivated under pressure
- Have patience with a high volume, detailed role
- Use social media for the benefit of the company as an ambassador
- Flexible
Required Background:
- Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
- 1+ years of experience in an operations/administrative role
- Real estate experience required
- Proven experience with contract writing and familiarity with Pennsylvania contracts
- Real estate license preferred at the time of hire but not required; must be obtained within 60 days of hire
Other Details:
- Compensation ranges from $50,000-55,000 per year, depending on experience
- We have a hybrid work model with required attendance at scheduled meetings and events
- Must be located within 1 hour of Fort Washington, PA
- We are excited to meet the candidates who truly believe they could be a match!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have real estate industry experience?
License/Certification:
- Pennsylvania real estate license (Preferred)
Work Location: Hybrid remote in Fort Washington, PA 19034
