The primary duty of the Order Operations Trainer is the production and management of the Order Operations training; training materials, including monitoring and updating all training material, training the seasonal staff for the upcoming season, new employees coming into our support and ensuring our materials stay up to date throughout the year.
- Design, maintain update trainer book
- Design, maintain update training materials, training region, assessments, etc.
- Design, maintain update procedures impacting the Order Operations Team.
- Provide information to admin and tech teams regarding incoming seasonal trainees
- Providing individual feedback to associates in training
- Documenting feedback per corporate procedures
- Training advanced skills on the floor after associates graduate from training
- Continuing education & feedback for existing core staff
- Assist with maintenance projects
- Process Improvement
- Order Review
- Responsible for answering questions that associates may have.
- Ability to give clear instructions in a step-by-step manner.
- Ability to utilize all resources to find answers.
- Ability to patiently coach associates where to go to find answers.
- Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner.
- Perform “Ask Me” duties in production, answer procedural questions of associates.
- Detail oriented with a strong emphasis on accuracy.
- Must be able to work 40 hours per week along with overtime as needed.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to attend and successfully complete Leadership Training.
- Demonstrated ability to handle confidential information with discretion.
- Ability to communicate effectively and professionally with other departments as needed.
- Ability to multi-task.
- Affective conflict resolution.
- Other duties as assigned.
Requirements:
Minimum requirements:
Network (internet):
- Download speed 5mbs
- Upload speed 3mbs (preferable a wired connection NOT wireless)
- Satellite Dish NOT acceptable
Preferred Hardware and Internet Service Speeds Specification
Network (internet):
- Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless)
Hardware (PC):
- Windows 10 operating system
- 8-32 Gigabytes of RAM
- 50GB available space on your Hard Drive
- Apple or Windows PC Laptop or Desktop computer
- NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
- Current IOS or Windows 10 OS
- 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
- Required: USB headset with mic (cordless NOT recommended)
- Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
- Required: Mouse/touchpad and keyboard
- Required: Cellphone or landline (for DUO)
To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
KNOWLEDGE
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Speaking — Talking to others to convey information effectively.
- Coordination — Adjusting actions in relation to others' actions.
- Service Orientation — Actively looking for ways to help people.
- Teamwork – Works effectively both independently and as a team member.
ABILITIES
- Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Keying/typing, sitting, standing, walking.
- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office and retail environment.
- The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
- Compliance with company attendance standards.
- FLSA status: non-Exempt.
The expected hourly rate for this position is $16.75. The actual compensation will be determined by experience and other factors permitted by the law.
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