The Opportunity
Report to the Store Manager, the Grocery Department Manager is responsible for Grocery department operation by achieving its profit/loss results, business goals, customer requests. The position also needs to support the Store Manager on other matters as assigned.
You Will:
- Oversee overall department performance and achieve sales and operational goals through effective planning and execution.
- Manage merchandise ordering, inventory control, and promotional activities to drive department success.
- Supervise daily operations and staff performance; monitor labor productivity and ensure efficient workflow.
- Provide coaching, on-the-job training, and support to team members; foster a collaborative and inclusive work environment.
- Collect and analyze market trends and customer feedback to develop responsive strategies.
- Ensure product quality and freshness, and strictly follow FIFO practices.
- Perform quality control during receiving; manage inventory in display areas, backrooms, walk-in coolers, freezers, and the grocery warehouse.
- Deliver exceptional customer service through friendly interactions, attentiveness, and timely issue resolution.
- Lead by example through active participation in all hands-on tasks within the Grocery Department.
- Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.
You Should Have/Be:
- Good communication skills in English; proficiency in Chinese (Cantonese and/or Mandarin) is an asset.
- Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred, demonstrating strong leadership and training abilities
- Basic knowledge of profit and loss control; able to interpret data and analyze market trends
- Proficient in Microsoft Office applications
- Well-versed in workplace health and safety practices.
- Comfortable working occasionally in low-temperature (0–4°C) and freezing (-18°C) environments.
- Strong knowledge of merchandise management, including inventory control and promotional execution
- Familiar with tools and equipment relevant to the role; able to accurately interpret product labels
- Excellent organizational, problem-solving, interpersonal, and customer service skills
- Self-motivated, accountable, and able to work both independently and as part of a team.
Benefits
- Competitive Wages
- Paid Holiday Leave
- Premium Pay For Holiday Work Hours
- Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
- Medical, Dental & Vision Care
- Life & AD&D Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- Paid Training
- 10% Off In-store Staff Purchase Discount
- Subsidized staff meal
- Birthday Cake
- Long Service Award
Staff Recreation Activity
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Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centers and Warehouse & Distribution are as safe as possible.
T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.
