Location: Cincinnati, Ohio Job Type: Full-time Base Salary: $75,000–$90,000, based on experience Additional Compensation: Commission and performance bonuses
Position Overview
We are seeking an experienced Operations & Business Development Manager to help grow our client base, strengthen daily operations, recruit and lead employees, and develop long-term commercial relationships.
This is not simply a scheduling or site-supervision position. We are looking for someone who can identify new business opportunities, build a sales pipeline, improve client retention, develop supervisors, and help expand the company into new markets.
Security-industry experience is helpful but not required. Candidates with successful backgrounds in business development, staffing, hospitality, logistics, property management, facilities management, or other commercial service industries are encouraged to apply.
Responsibilities
- Identify and pursue new commercial business opportunities.
- Build relationships with hotels, apartment communities, property managers, manufacturers, warehouses, logistics companies, municipalities, healthcare facilities, and other commercial clients.
- Develop and maintain an organized sales pipeline.
- Conduct prospect meetings, presentations, site visits, and account reviews.
- Prepare proposals and assist with contract negotiations.
- Recruit, interview, hire, and onboard qualified employees.
- Lead, coach, and hold supervisors and security officers accountable.
- Help resolve staffing, performance, scheduling, and client-service concerns.
- Monitor client satisfaction, account retention, labor needs, and profitability.
- Develop strategies for entering new service areas and markets.
- Track performance indicators and provide regular updates to company leadership.
- Ensure employees and operations follow company policies and applicable requirements.
- Represent the company professionally throughout the community.
Qualifications
- At least five years of leadership, operations, sales, or business-development experience.
- Demonstrated success developing client relationships and generating new business.
- Experience managing multiple employees, locations, accounts, or projects.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Ability to recruit, motivate, coach, and hold employees accountable.
- Strong organizational and time-management skills.
- Comfortable using Microsoft Office, email, customer-management systems, and other business technology.
- Ability to work independently and make sound decisions.
- Valid driver’s license and reliable transportation.
- Ability to travel throughout the Greater Cincinnati area for meetings and site visits.
- Availability to address occasional evening or weekend operational needs.
Preferred Experience
Experience in one or more of the following areas is preferred:
- Business development or outside sales
- Staffing and recruiting
- Hospitality management
- Property or facilities management
- Logistics or warehouse operations
- Commercial services
- Multi-location operations
- Security management
Security experience is a plus but is not required.
Compensation and Benefits
- $75,000–$90,000 annual base salary, depending on qualifications
- Commission on eligible new accounts
- Quarterly performance-bonus opportunities
- Company vehicle or vehicle allowance, based on qualifications
- Company phone and laptop
- Paid time off
- Advancement opportunities
What Success Looks Like
The successful candidate will:
- Develop a consistent pipeline of qualified prospects.
- Secure new commercial accounts.
- Strengthen relationships with existing clients.
- Improve recruiting, employee performance, and retention.
- Increase operational consistency and accountability.
- Help the company expand into additional markets and service areas.
We are looking for a motivated leader who enjoys growing teams, developing business, solving operational problems, and producing measurable results. Apply today to be considered.
Pay: $75,000.00 - $90,000.00 per year
Work Location: In person
