In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- 10+ years of IT experience, five years of which shall include performance of highly specialized work in a lead analyst/project manager capacity on highly complex or specialized IT systems or services.
• 5+ years of experience in relationship management, building strong relationships with customers, and providing the highest level of customer service; communicating effectively and professionally with customers, executive leadership, and internal teams.
• Strong organizational, time management, and interpersonal skills, with the capacity to handle sensitive and confidential matters effectively.
• Experience working with both technical and non-technical individuals both in gathering information and in communicating direction and status.
• Experience working with developers, analysts, and infrastructure teams in the delivery of IT projects.
• Experience managing multi-vendor projects, coordinating, and aligning across multiple contractors or service providers to ensure delivery of IT goods and services as established by contract terms and conditions.
• Ability to provide metrics on incident and service requests to support service level agreements.
• Ability to establish and maintain good working relationships with peers, managers, customers, and vendors that culminate in successfully meeting customers’ expectations for products and services.
• Ability to think tactically and strategically to provide IT solutions and services that meet the customers’ needs while aligning with the IT architecture of the LDC.
• Ability to listen, learn, understand, and apply new technologies to IT problems.
- Strong attention to detail and accuracy.
• Excellent oral and written communication skills, including ability to develop process documentation, prepare customer notifications, and create and deliver effective presentations.
• Demonstrated experience in team leadership to contribute to the success of high-performing teams while creating a service culture among staff to service both internal and external customers.
• Demonstrated ability to adapt to changing priorities and unexpected challenges while managing critical deadlines and resource allocation ensuring accurate and timely completion of requests.
• Demonstrated experience in developing project plans, managing teams and tasks reviewing quality of products and services, and resolving issues to ensure that service level objectives are met.
• Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers.
