Job Summary
Join our locally owned, team‑focused auto repair shop. We’re looking for an upbeat, tech‑savvy Front Desk Receptionist who is eager to help our customers and team. If you love a fast‑paced atmosphere and enjoy connecting with people, this role is a great fit! Candidates should have a minimum of 1 year of experience in the automotive industry.
Key Responsibilities
- Greet customers on the phone with warmth and professionalism
- Make outbound calls to follow up on service and other necessary customer communications
- Provide personal assistant support as needed to help maintain smooth office operations
- Handle a high volume of inbound and outbound calls with professionalism and efficiency
- Accurately schedule service appointments based on technician availability and required repair times
- Monitor service capacity throughout the day to avoid overbooking or service delays
- Conduct preliminary customer needs assessments to determine appropriate services (e.g., diagnostics, maintenance, recalls)
- Communicate clearly with service advisors, technicians, and parts department to coordinate workflow
- Work with service writer to confirm parts availability for certain repairs prior to booking appointments
- Enter detailed and accurate notes in the management system or CRM
- Handle rescheduling and cancellations while minimizing schedule disruptions
Minimum Requirements
- Minimum 1 year experience in the automotive industry
- Positive, energetic demeanor during high call volume periods
- Comfortable with technology and able to learn new software quickly
- Able to handle continuous phone communication throughout the day
- Reliable, punctual, and committed to consistent attendance
- Strong work ethic with a drive to exceed performance and appointment conversion goals
- Ability to collaborate with service advisors, parts department, and management
- Good at conflict resolution and problem solving
- Prior experience in automotive service or customer service roles is a plus
Benefits
- Paid time off and holiday pay.
- Training and certification opportunities.
- Career advancement
- Supportive, team‑oriented workplace at a locally owned shop.
Application
Please note: Pivotal is our human resources partner and is assisting with the hiring process. You are not applying for a position with Pivotal. The role is with our company, and Pivotal is supporting recruitment and onboarding on our behalf. Candidates will be contacted for interview and must be prepared to complete a background check.
Equal Opportunity Employer — we welcome applicants from all backgrounds.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
Experience:
- Automotive service: 1 year (Required)
Ability to Commute:
- Poulsbo, WA 98370 (Required)
Work Location: In person
