About Loamy
Loamy is building the AI powered operational platform for the fresh food supply chain. We help growers, shippers, distributors, and processors manage food safety, supplier workflows, inspections, and compliance - without the complexity, per-user pricing, or rigid workflows of legacy systems. Mobile-friendly, fast to deploy, and built to integrate with existing systems, Loamy gives food and produce companies a simpler way to operate and scale. Founded to bring intuitive, modern software to an industry long overdue for digital transformation, Loamy partners closely with customers to improve collaboration, strengthen compliance, and build safer, more resilient food systems.
About the Role
You own onboarding and go-live for customers, from signed deal through onboarding, first orders and tasks, and the full lifecycle after. You'll get customers live, keep them healthy, and grow them. That requires developing a deeper understanding of the Loamy product and helping customers troubleshoot issues. You own the relationship with customers and ensure they see the value of the Loamy platform.
What You’ll Do
- Own onboarding and go-live for newly-signed customers, going on-site when required to drive urgency and help train.
- Build and deepen relationships with key stakeholders, positioning Loamy as an indispensable platform partner.
- Lead quarterly business reviews and check-in’s that tie Loamy’s performance directly to customer outcomes.
- Work closely with sales to identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention across your accounts.
- Partner closely with Sales and Product to ensure smooth onboarding, ongoing adoption, and successful rollout of new features.
- Monitor account health signals proactively, identifying and intervening on at-risk accounts before churn becomes a threat.
- Serve as the internal voice of the customer, surfacing product feedback, trends, and patterns to Product and Engineering.
- Collaborate with Marketing on customer success stories, case studies, and reference programs that fuel Loamy’s growth.
What You’ll Bring
- 2-5 years of account management, customer success, or support experience
- A background and passion for advocating on behalf of your customers
- Strong aptitude for picking up and leveraging technology, especially tools to make workflows more efficient like Claude and ChatGPT
- Excellent communication and ability to build relationships - connecting with customers and making them feel heard is one of the biggest qualities that make the difference
- Nice to have: experience in food and agriculture
- Nice to have: experience working at a B2B SaaS company
- Nice to have: Spanish speaking
Who You Are
- You operate with urgency and ownership, when an account is struggling, you’re already three steps into solving it
- You’re curious about your customers’ businesses and can quickly learn the metrics that matter to a food business
- You thrive in a fast-moving environment where processes are still being built, and you contribute to shaping them
- You communicate clearly and confidently, in writing, on video calls, and in a review with business owners
- You are a team player and have a passion for collaboration
- You’re motivated by visible impact: seeing a customer save hours each week and prevent issues
Why Join Loamy
Loamy is transforming how the fresh food supply chain operates by replacing outdated, fragmented tools with a modern, intuitive platform built specifically for food and produce companies. This is an opportunity to support a product that solves real, urgent problems in food safety, compliance, and supplier collaboration - areas that directly impact revenue, risk, and operations
Looking for people in: Santa Maria, Fresno, or Salinas, CA
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Santa Maria, CA 93454
