Essential Duties and Responsibilities
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Operational Efficiency: Optimize field operations, including service delivery, inventory management, and logistics, to meet regional service goals and annual plans.
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Performance Monitoring: Analyze KPIs, service reports, and market data to identify improvements, track sales potential, and maintain high-quality service.
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Team Leadership: Supervise, train, and mentor field staff (e.g., Service Representatives), coordinating training plans and performance management.
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Customer Relationship Management: Maintain relationships with key clients, contractors, and stakeholders, resolving issues to ensure high customer satisfaction.
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Budgeting & Compliance: Manage operational budgets, including expenses and assets (e.g., tools, vehicles), while ensuring compliance with company policies and regulations.
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Strategic Collaboration: Coordinate with sales and marketing teams to implement company-wide initiatives and new service lines.
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Leadership: Strong ability to lead teams and manage field personnel.
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Analytical Skills: Proficiency in tracking performance metrics and financial reporting.
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Technical Skills: Proficiency in Microsoft Office and CRM tools such as Salesforce.
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Communication: Effective interpersonal skills for building customer relationships.
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Experience: Previous experience in operations, sales management, or field service management is typically required.
Education
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Associate’s degree in Business Administration (or related field) preferred
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3+ years of experience in similar industry may be substituted for education
