Effective Date: March 1, 2024
NON-MANAGEMENT JOB DESCRIPTION
Job Title: Case Aide Supervisor
Exempt/Non-exempt: EXEMPT
Immediate Supervisor: Program Manager
Salary: $53,000 - $57,000
Benefits: Click Here to view LCFS’ Full-Time Employee Benefits.
Essential Functions:
- Primarily responsible for providing case assignments, direct supervision, guidance, and support to Case Aides, ensuring their adherence to agency policies and best practices, ensuring follow through and appropriate communication and documentation occurs in a timely and accurate manner.
- Oversee the recruitment, hiring, and training processes for program staff, ensuring the development of a skilled and dedicated team.
- Ensure accurate and timely reporting, maintaining meticulous records of case progress, incidents, and interventions. Collaborate with community resources and agencies to enhance support services available to clients and Case Aides.
- Maintain tracking of assignments and scheduled visits, ensuring accurate and corresponding documentation.
- Ensure scheduling and logistic information is provided and all required visits are completed safely.
- Provides regular supervision with corresponding documentation and professional development of staff.
- Conducts team meetings on a weekly basis.
- May provide oversight of the Initial Clothing and Equipment
- Monitors the quality and quantity of case aide services provided by the case aides.
- May work evenings, weekends, and occasional holidays. Willingness to travel through high-risk communities as needed.
- Maintains and conveys knowledge of car seat safety protocol and regulatory requirements to staff.
- Works effectively with other supervisors to assure the orderly transfer to cases into the Home and Relative/Traditional Foster Care Unit.
- Appropriately communicate with all members of the child welfare team and respond in a timely manner.
- Provide timely approval of expense reimbursements, timecards, and overtime requests.
- Performs other duties as assigned.
Knowledge and Ability Requirements:
- Ability to drive one’s own vehicle and transport children, youth, and adults as needed.
- Demonstrated organizational ability and Demonstrated scheduling and logistics experience.
- Excellent communication skills and development of team building.
- Exercise good judgment and critical thinking skills.
- Understanding of child welfare practices, policies, and regulations.
- Excellent leadership and interpersonal skills.
- Ability to make sound decisions under pressure.
- Proficiency in utilizing relevant software and technology for case management.
Education and Experience:
Bachelor’s or Associate’s Degree in Social Work, Human Service, Phycology, or a related field preferred, with a minimum of 3 years of experience in Child Welfare required. Or a high school diploma with 5 years of Child Welfare experience.
Physical Demands and Other Requirements:
To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.
Position Responsibilities/Program Execution and Decision Making:
- Diversity and Inclusion/ Professionalism: In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.
- Ethical Conduct: Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.
- Communication/ Interpersonal Skills: Consistently conveys clear, accurate, timely, and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.
- Safety and Agency Resource Utilization: Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.
- Other Responsibilities: All other tasks and responsibilities as assigned.
LCFS is an Equal Opportunity Employer
