**Job Summary:**
We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our hotel guests, ensuring their stay is comfortable and memorable.
**Responsibilities:**
- Greet guests upon arrival and check them into their rooms efficiently
- Answer phone calls and inquiries promptly and professionally
- Assist guests with check-out process and handle any billing inquiries
- Provide information about hotel services, amenities, and local attractions
- Handle guest requests and concerns in a timely and courteous manner
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
**Qualifications:**
- Previous experience in a hotel or customer service role is preferred
- Proficiency in using phone systems and basic computer applications
- Excellent communication skills with a strong focus on guest relations
- Ability to multitask in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Knowledge of night audit procedures is beneficial
- Familiarity with hotel management software is advantageous - Visual Matrix
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Addison, TX 75001 (Required)
Ability to Relocate:
- Addison, TX 75001: Relocate before starting work (Required)
Work Location: In person
