We are seeking a Customer Experience Representative to join our growing Customer Experience Team (CXT) in Branchburg, NJ. This role serves as the front-line connection between the company and our customers , ensuring accurate order processing, timely communication, and strong cross-functional coordination. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, high-volume environment. You will work closely with Supply Chain, Logistics, Warehouse, Quality, and Commercial teams to support customer needs from purchase order through delivery.
What You’ll Do
Process customer purchase orders from receipt through delivery and invoicing
Monitor open orders and follow up to ensure timely fulfillment
Respond to customer inquiries and requests within established service timelines
Coordinate complaint management with Quality Assurance
Support technical documentation requests and customer questionnaires
Communicate order updates and change notifications to customers
Maintain accurate customer contracts, agreements, and blanket orders
Collaborate with Supply Chain, Warehouse, and logistics partners to minimize delays
Support internal commercial and sales teams
Identify opportunities to improve daily processes and efficiency
Maintain a high level of customer service and professionalism
What We’re Looking For
Required Qualifications
1–2 years of customer service experience in a fast-paced environment
Strong organizational and time management skills
High attention to detail and accuracy
Ability to manage multiple priorities with minimal supervision
Strong written and verbal communication skills
Team-oriented, coachable, and adaptable mindset
Preferred Qualifications
Manufacturing or supply chain experience
Experience working in a global or cross-functional environment
ERP or CRM experience (SAP Business One preferred)
Experience with SharePoint or similar systems
Basic accounting or invoicing knowledge
Work Environment
Hybrid schedule: work from home on Mondays and Fridays
In-office collaboration Tuesday–Thursday
New hires will train onsite full-time during the initial training period
Fast-paced environment with a strong emphasis on teamwork and communication
Why Join Us
Competitive Salary & Bonus Eligibility
PTO Accrual, Paid Holidays, 401k match
Collaborative and Supportive Team Environment
Opportunity to gain experience in Manufacturing, Supply Chain, and Global Operations
Exposure to Multiple Business Functions
Hands-on role with meaningful impact on Customer Satisfaction
element.style { } #search-wrapper .rd-keywordsearch input, #search-wrapper .rd-locationsearch input, #search-wrapper #rd-searchbutton input { height: 40px !important; }
#similar-jobs a { background-color: #df199500 !important; padding: 10px 15px; margin-right: 10px; color: white !important; border-radius: 5px; text-decoration: none !important; color: #041E42 !important; border-color: transparent; height: 40px; white-space: nowrap; font-size: 14px; font-weight: bold; color: #FFFFFF; letter-spacing: 2px; text-align: center; position: relative; overflow: hidden; border-left: 1px solid #439554!important; border-right: 1px solid #439554!important; box-sizing: border-box; background-position: 0 0, 0 100%; background-repeat: no-repeat; background-size: 100% 1px; background-image: linear-gradient(to right, #439554, #439554, #439554), linear-gradient(to right, #439554, #439554, #439554); background-image: -webkit-linear-gradient(left, #439554, #439554, #439554), -webkit-linear-gradient(left, #439554, #439554, #439554); background-image: -o-linear-gradient(left, #439554, #439554, #439554), -o-linear-gradient(left, #439554, #439554, #439554); } #similar-jobs #similar-jobs-links{ margin-top: 20px; margin-bottom: 20px; }
