Application Note: Communication is a critical part of this role. Please take time to thoughtfully answer the screening questions, as responses will be considered as part of the application review process.
At Jellyfish Lighting, we believe every customer interaction matters. Our mission is to transform homes with premium permanent lighting solutions while delivering an exceptional customer experience from the very first conversation.
We are looking for a Lead Development Coordinator to serve as the first point of contact for homeowners interested in our products and services. This role is responsible for responding to new inquiries, reactivating previous opportunities, and connecting qualified homeowners with our Lighting Consultants through a seamless warm handoff process.
This is not a sales position. You will not be responsible for quoting, presenting proposals, or closing deals. Instead, your success will come from creating outstanding customer experiences, identifying opportunities, and helping customers take the next step in their buying journey.
What You'll Do
- Respond to new customer inquiries by phone, text, and email
- Contact homeowners who have previously requested information or estimates
- Re-engage dormant opportunities within our CRM
- Gather initial project information and customer goals
- Schedule consultations with our Lighting Consultants
- Coordinate professional warm handoffs between customers and consultants
- Maintain accurate records and follow-up schedules within our CRM
- Ensure every customer receives prompt and professional communication
What We're Looking For
- Strong communication and phone skills
- Positive attitude and professional demeanor
- Comfortable making a high volume of outbound calls
- Excellent organization and follow-through
- Ability to build rapport quickly with homeowners
- Strong attention to detail
- Previous customer service, appointment setting, inside sales, dealership BDC, call center, hospitality, or administrative experience is preferred
What Success Looks Like
- Every lead receives prompt attention
- Customers clearly understand the next step in the process
- Opportunities receive consistent follow-up
- Warm handoffs are completed smoothly
- Qualified appointments are created for the sales team
- Customers experience professionalism and responsiveness from their first interaction with Jellyfish Lighting
Compensation & Benefits
- $17.00 per hour
- $50 bonus for each closed sale generated from your lead handoffs (within 30 days)
- Full-time position
- Paid training
- Career growth opportunities
- Supportive team environment
If you enjoy helping people, creating exceptional customer experiences, and thrive in a fast-paced environment where your efforts directly impact company growth, we'd love to hear from you.
Pay: $16.00 - $18.00 per hour
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position requires making 80-100 outbound calls per day. Are you comfortable spending most of your day on the phone?
- What motivates you more?
-Helping customers solve problems
-Hitting activity goals and performance targets
-Both equally
- What would you say if you called a homeowner who requested information about permanent lighting six months ago but never moved forward?
Work Location: In person
