Briviant Inc. is a growing technology company dedicated to delivering exceptional customer experiences through innovative technology and operational excellence. We are seeking a Billing Client Services Specialist to join our Billing team and play a key role in supporting our subscription billing operations, customer accounts, and revenue integrity.
This position is ideal for someone who enjoys solving customer problems, thrives in a fast-paced environment, and takes pride in delivering accurate, timely billing support. You'll work closely with customers and cross-functional teams to ensure billing processes run smoothly while identifying opportunities to improve efficiency through process enhancements and AI-powered tools.
Position Summary
As a Billing Operations Specialist, you will own the day-to-day execution of billing, collections, and account management activities. You will serve as a trusted resource for customers and internal teams by resolving billing inquiries, processing account changes, and ensuring the accuracy of financial transactions.
Success in this role requires exceptional attention to detail, strong customer service skills, and the ability to manage multiple priorities while maintaining a high level of accuracy. You'll also be encouraged to identify opportunities to streamline workflows and improve the customer experience.
Responsibilities
Billing Operations
- Manage daily billing operations for subscription and customer accounts.
- Process new subscriptions, renewals, upgrades, downgrades, cancellations, refunds, credits, and billing adjustments.
- Ensure invoices, payments, and account records are accurate and up to date.
- Reconcile billing discrepancies and proactively resolve account issues.
- Support month-end billing activities and revenue-related operational tasks.
Customer Experience
- Serve as the primary point of contact for customer billing inquiries and account-related questions.
- Resolve billing concerns professionally and efficiently while providing an exceptional customer experience.
- Communicate clearly with customers regarding invoices, payment options, subscription changes, and account status.
- Maintain ownership of customer issues through resolution, coordinating with internal teams as needed.
Support Operations
- Manage billing-related support tickets and ensure timely responses and resolutions.
- Prioritize work effectively while meeting service level expectations.
- Identify recurring customer issues and recommend process improvements.
Fraud, Payments & Account Integrity
- Review payment exceptions, chargebacks, disputes, and refund requests.
- Assist with fraud prevention efforts by identifying unusual account activity.
- Maintain accurate documentation related to payment investigations and account actions.
Process Improvement
- Continuously evaluate billing workflows to improve efficiency and accuracy.
- Identify repetitive tasks that can be streamlined through process improvements or AI-assisted tools.
- Create and maintain documentation, standard operating procedures, and knowledge base articles.
- Partner with Customer Support, Finance, Engineering, and Operations teams to improve billing processes and customer experience.
Qualifications
Required
- 2–3 years of experience in billing operations, customer support, customer success, finance operations, accounts receivable, or a related operational role.
- Experience supporting customers in a subscription, SaaS, technology, telecommunications, or service-based business.
- Excellent written and verbal communication skills.
- Strong customer service and conflict resolution abilities.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy.
- Experience working within ticketing or customer support platforms.
- Strong problem-solving skills and the ability to work independently.
Preferred
- Experience with subscription billing platforms such as Recurly, Stripe Billing, or similar systems.
- Experience using payment gateways.
- Experience with Freshdesk or similar support platforms.
- Experience using AI productivity tools to improve workflows and customer communications.
- Comfortable working with spreadsheets and reporting tools to analyze billing data and identify trends.
Pay: $28.00 - $34.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Irvine, CA 92614
