Job Summary
Broken Clock Brewing Cooperative is seeking an community-minded Front of House (FOH) Manager to lead our taproom operations. In this role, you will be the driving force behind our daily guest experience, managing taproom & food truck staff, championing exceptional service standards for both casual visitors and dedicated cooperative members, and ensuring our space remains a welcoming, inclusive community hub.
The ideal candidate is an inspiring leader with a passion for hospitality and a proven track record in food and beverage operations. You should excel at multitasking in a fast-paced environment and possess strong technical proficiency in POS systems, inventory control, and strict health and safety protocols. This position offers an exciting opportunity to play a pivotal role in a member-owned, purpose-driven organization where community, collaboration, and great beer come together.
Duties
- Oversee and manage daily operations of both taproom and food truck, ensuring smooth, efficient, and consistent service.
- Maintain cleanliness, organization, and atmosphere in the taproom, kitchen and food truck that align with Broken Clock Brewing Co-op brand standards.
- Manage opening/closing procedures, cash handling, and daily reporting.
- Coordinate with the brewing team to ensure accurate draft lists, inventory levels, and product freshness.
- Ensure compliance with OSHA regulations, safety standards, and internal SOPs.
- Recruit, hire, train, and mentor taproom and food truck staff.
- Build a positive, inclusive, and high‑performance culture aligned with Broken Clock Brewing Co-op’s 5 pillars.
- Create weekly schedules, manage shift coverage, calculate tips, payroll hours, and oversee labor efficiency and prime costs.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Ensure every guest receives warm, knowledgeable, and consistent service.
- Resolve guest concerns with professionalism and hospitality.
- Maintain a strong presence on the floor during peak hours.
- Uphold Broken Clock’s reputation as a welcoming, community‑driven, member owned brewery.
- Collaborate with the marketing/events team on one off and recurring events happening in the taproom.
- Support execution of special events, and private events.
- Coordinate with Marketing on promotions, social content needs, and event visibility.
- Oversee taproom and food truck inventory, including beer, food, merchandise, and supplies and place orders as needed.
- Work with the prep cook team to maintain accurate inventory levels and ensure sufficient food is prepared to meet food truck demand.
- Design, test, and launch new food truck menu offerings while considering food costs, operational efficiency, and customer demand.
- Develop and introduce new non-alcoholic cocktails and other non-beer beverage offerings to enhance the guest experience and diversify the menu.
- Cultivate and manage vendor relationships to ensure consistent product availability, quality standards, and operational efficiency across taproom and food programs.
- Other duties as assigned.
Skills
- Strong communication skills with the ability to engage guests, members, and community groups while promoting cooperative values.
- Proven leadership focused on mentorship, team development, sustainability, and local sourcing.
- Deep knowledge of craft beer, brewing processes, draft systems, and responsible alcohol service.
- Experience managing taproom operations, events, food programs, inventory, scheduling, and labor costs.
- Proficiency with POS systems, reporting, ordering, and operational troubleshooting.
- Commitment to food safety, health regulations, and maintaining required certifications.
- Skilled at creating welcoming guest experiences, managing high-volume events, and resolving customer concerns professionally.
- Ability to oversee food and beverage operations while maintaining quality, efficiency, and minimal waste.
Job Requirements:
- Age: 21 years old, or above
- Multitask, and communicate effectively
- Follow health and safety guidelines.
- Lifting 165 lbs. with reasonable accommodation
- Prior experience with Point-of-Sale systems is a plus
- Ability to report to work on time
- Prior brewery or restaurant experience is a plus
- Knowledge of Craft beer industry is a plus
Other Benefits:
- PTO after 90 days
- Paid holidays for FT employees (New Years day, Memorial Day, 4th of July, Juneteenth, Labor Day, Thanksgiving, Christmas Day) time and a half for all employees working holidays
- Merch, beer, and food discounts
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
