A Service Advisor is a liaison between service technicians and customers in a car dealership. They assist customers in determining problems with their vehicles while providing accurate issue descriptions to technicians. In addition, they are responsible for greeting clients, listening to customer requests, scheduling service appointments and estimating repair costs. They can also be responsible for test driving vehicles, conducting inspections and verifying insurance coverage.
Duties and Responsibilities:
- Greeting customers and directing them to the appropriate area
- Consulting with technicians about needed repairs and alternatives that can be offered if necessary
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost and warranty
- Assisting customer with understanding important information about their vehicle
- Answering questions and concerns of customers calling in
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Placing customers in rental/loaner cars and filling out appropriate info
Skills and Qualifications:
- Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
- Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
- Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
- Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.
Experience:
- Service Advisor - 2 years preferred
Job Type: Full-time
Pay: $40,000.00 - $99,999.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service Advisor: 2 years (Required)
Work Location: In person
