JOB DESCRIPTION
DEPARTMENT:
Food & Beverage
STATUS:
Non-Exempt, Part Time
SUPERVISED BY:
Director of Food & Beverage, Food & Beverage Manager
SUPERVISES:
No supervisory responsibilities.
Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.
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Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
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Clean all the menus and set them out on the bar
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Make sure all chairs and tables are clean and properly set up
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Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
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Let the guest know their server will assist them in a minute
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On free time assist severs refill coffee and water on the tables
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If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them
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Maintains coffee bar area clean and properly restocked until 10:00AM
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Knowledgeable about the food & beverage offerings
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Knowledgeable of hotel amenities
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Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
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Clean menus and stored them away
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Perform additional duties as requested by the supervisor
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:
Proven success in the following job competencies:
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Honesty; has honest, direct, and factual communication and actions with internal and external customers.
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Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
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Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
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Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
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Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
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Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
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Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
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Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
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Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
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Diversity: Strong commitment to diversity and equality in a company culture.
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Communication: Strong communication (verbal and written) and presentation skills.
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Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
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Previous experience in a customer service position
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Prior hospitality experience a plus.
EDUCATION:
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
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Must be flexible and able to work weekends and holidays
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Able to stoop, kneel, bend at the waist and reach on a daily basis.
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Able to lift and move up to 20 pounds occasionally.
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Punctuality is critical for all positions
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Hours occasionally vary according to business levels
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Ability to stand and or walk around for 4 hours period
OTHER:
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Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
COMPANY BENEFITS:
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Medical, Dental and Vision Insurance to all eligible employees
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Company-paid life insurance of $25,000 to all eligible employees
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Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
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Seven paid holidays
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Sick pay when eligible
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Company-paid parking
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Employee Assistance Program (EAP)
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Employee Recognition Programs
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Employee Referral Incentive Program
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Transportation allowance
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Dry cleaning services (up to 6 pieces of work clothes per week)
Our post-offer background check process includes a background check and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.
