At Neroli Salon & Spa, our mission is to create a caring, compassionate environment where team members and guests feel valued, supported, and uplifted. We are looking for an enthusiastic, people-focused Assistant Team Lead to support daily operations, develop team members, and help deliver a Five-Star guest experience.
This role is ideal for a hospitality, retail, salon, or spa professional who enjoys coaching others, solving problems, and creating a positive, high-performing workplace.
- Support daily salon and spa operations to ensure a seamless guest experience
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Assist with team scheduling, onboarding, training, and development
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Coach and motivate team members to achieve service and sales goals
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Address guest concerns and create lasting guest relationships
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Support inventory, cash handling, and operational procedures
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Assist leadership in achieving location performance and profitability goals
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Lead by example and foster a positive, team-oriented culture
- 2+ years of leadership, retail, hospitality, salon, or spa experience preferred
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Strong communication and organizational skills
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Ability to coach, motivate, and develop team members
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Passion for customer service and creating memorable experiences
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Positive attitude, professionalism, and strong integrity
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Goal-oriented with excellent follow-through
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Ability to multitask in a fast-paced environment
- A collaborative, team-first mindset
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A commitment to growth and continuous learning
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Confidence in resolving challenges and supporting others
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A passion for helping guests and team members feel their best
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A "Whatever, Whenever" approach to service excellence
