As a Sales Associate, you are an essential part of our mission to create an educational, welcoming, and stigma-free space. With your knowledge, passion for cannabis, and dedication to exceptional customer service, you'll help guide customers through their cannabis journey, ensuring a seamless and informative shopping experience while adhering to all regulatory standards.
Customer Experience & Education
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Greet each customer warmly and engage them with empathy, professionalism, and curiosity. Personalize every experience to create a comfortable, non-judgmental space
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Thoughtful questions to understand customer preferences and comfort levels. Based on this, recommend cannabis products with confidence - explaining effects, consumption methods, and dosage in a simple, understandable way
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Build meaningful relationships with customers by providing exceptional service, fostering repeat visits, and creating a sense of community
Sales & Transactions
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Complete all sales quickly, ensuring every transaction is accurate, whether processing cash, credit, debit, or other payments
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Identify and suggest complementary products based on customer interests and needs, enhancing their experience and maximizing sales opportunities
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Keep up to date on store promotions, new product arrivals, and vendor highlights to help drive excitement and boost revenue
Cleanliness
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Wipe down and sanitize all high-touch surfaces (POS terminals, counters, door handles, product jars) using approved cleaning products
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Sweep and mop all floors on a consistent basis. Immediately clean any spills or debris to prevent hazards
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Empty trash bins and product packaging waste and secure cannabis-related waste per NYS OCM disposal regulations
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Maintain a clutter-free and sanitary stockroom, break area, and restroom. All personal items must be stored in designated areas away from cannabis products
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Ensure the store meets all health and safety standards, creating an environment that is not only visually appealing but also safe and sanitary for customers and staff
Compliance & Security
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Follow all state and local regulations to verify customer age and ensure compliance during every transaction
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Maintain the security and confidentiality of customer data and transactions in line with company policies
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Follow all operational procedures for product handling, POS compliance, and store access to maintain a safe and efficient environment
Team Collaboration & Store Culture
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Be a team player who supports coworkers, shares knowledge, and steps in to help where needed. Contribute to a positive, inclusive, and respectful store culture
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Stay current with company communications, training, and standard operating
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procedures (SOPs). Help the team achieve store goals by supporting collective success
Visual Merchandising
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Identify and address any visual inconsistencies in displays to ensure a clean, accurate, and professional presentation
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Keep all cannabis products and materials displayed in accordance with New York State guidelines, maintaining security and legal standards
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Support a visually engaging layout that emphasizes featured strains, new products, and educational materials related to cannabinoids, terpenes, and safe consumption
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Maintain a clean, organized, and visually appealing store environment, including product displays, counters, and fixtures
Requirements
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Minimum 21 years old
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High school diploma or equivalent
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1–2 years of retail or customer service experience (cannabis experience is a plus but not required)
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Flexible availability, including evenings, weekends, and holidays
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Ability to stand for extended periods and lift up to 50 pounds
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Comfortable using technology, including POS systems, digital menus, and other tools
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Willingness to undergo background checks and comply with all cannabis regulations
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Manual dexterity for handling cannabis products and equipment
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Comfortable working in an environment where cannabis aromas and scents are consistently present
What We’re Looking For
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Ownership Mentality.You take pride in your work, follow through on tasks, and proactively identify areas for improvement
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Mission-Driven. You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone
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Customer Focused. You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed
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Collaborative. You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals
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Adaptable. You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset
Why Work Here?
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Supportive Leadership. We believe in coaching and empowering our team to grow and succeed
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Professional Development. We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise
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Inclusive Culture. Join a team that values respect, accountability, and a shared sense of purpose
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Real Impact. Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers
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Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers
Work Location: In person
