Job Title: Lockbox Processing Specialist
Department: Lockbox
Reports to: Lockbox Manager
Status: Exempt Non-Exempt
About the Role
The Lockbox Processing Specialist will be expected to assist with Lockbox business operations including envelope extraction, document scanning, transaction data entry, batch review and documentation, reject review, and mail desk responsibilities. Additional duties include pulling down reports and files from the Bank’s website or third‑party websites. The Lockbox Processing Specialist may perform additional tasks or assist with projects as assigned by the Lockbox Supervisor and/or the Lockbox Administrator.
Work Details
Schedule: Monday – Friday, 8:00 AM - 5:00 PM
Work Location: Onsite
Travel: None
What You’ll Do
- Receive and sort mail from the United States Postal Service
- Open mail and prepare batches for assigned accounts based on customer processing instructions and departmental procedures
- Maintain the document imaging process including prepping, scanning, and verification of documents
- Retrieve files from various sources and import them into the Lockbox database using Lockbox software
- Meet quality and quantity objectives as determined by management
- Communicate effectively with customers via email and phone
- Ensure compliance with HIPAA and HITECH requirements for Healthcare Lockbox processing
- Demonstrate professionalism in communication, attitude, and teamwork
- Adhere to Company Policies and Procedures, Safety Regulations, and applicable laws
- Attend required training and maintain knowledge of regulations applicable to financial institutions, including BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT‑Identity Theft, IT, and GLBA
- Perform additional duties as assigned related to the position
What We’re Looking For
(Required)
- Business operations and/or data entry experience
- Strong organizational and prioritization skills
- Excellent oral and written communication skills
- Strong PC skills including Word, Excel, and File Explorer
- Strong attention to detail with solid follow‑up skills
- Strong number sense when reviewing information
- Effective problem‑solving and troubleshooting skills
- Ability to work under pressure and manage multiple assignments
- Ability to work effectively in a team setting
- Ability to stand for extended periods
(Nice to Have)
- Lockbox or financial services processing experience
- Healthcare lockbox processing experience
Why You’ll Love Working Here
- Team Culture
- Growth Opportunities
- Benefits or Perks
Posting Location(s):
Irvine Corporate Office; 2050 Main Street, Suite 300, Irvine, CA 92614
Compensation
$20/hour - $25/hour + bonus + benefits
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Sedentary: Limited activity, no lifting, limited walking
- Moderate: Mostly standing, walking, bending, frequent lifting
- Light: Office work, some lifting, bending, stooping or kneeling, walking
- Arduous: Heavy lifting, bending, crawling, climbing
The Fine Print
This job description reflects the general nature of the role and may change as business needs evolve. We are an equal opportunity employer. Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.
Federal Deposit Insurance Act This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on Sunwest Bank’s review of criminal conviction history, including pretrial diversions or program entries.
