JOB The Systems Support Analyst performs specialized and responsible work in conducting surveys of departmental operations for the purpose of converting them to an electronic data processing system. Incumbents initiate plans and supervises detailed surveys of methods and systems applied toward the electronic data processing methods. They provide technical support to Data Base and Communication Management staff. Work is performed under the direct supervision of a higher level technical or administrative employee. EXAMPLE OF DUTIES TYPICAL WORK ACTIVITIES
Performs feasibility studies, documentation and detailed programming;
- defines requirements for improving or replacing data processing systems
- analyzes existing systems and procedures and develops and implements modifications and improvements;
Trains employees in software products;
- studies and verifies new products;
Develops accurate and effective computer programs;
Documents current systems operations;
Studies and makes recommendations for the solution of systems and operation problems through the application of current electronic data processing technology;
Prepares project schedules and monitors progress;
Prepares workload and progress reports related to assigned projects;
Maintains database file usage and disk media space requirements;
Performs related work as required. SUPPLEMENTAL INFORMATION FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of programming techniques and concepts including program documentation, programming terminology;
Thorough knowledge of systems analysis and symbolic logic, documentation, feasibility studies, systems implementation and control and the ability to reason logically;
Thorough knowledge of systems design including forms design, characteristics of files and storage media and data bases, systems life cycles, application studies and system testing;
Good knowledge of data structures and data base design;
Ability to communicate ideas clearly both orally and in writing;
Physical condition commensurate with the demands of the position.
