Hybrid / Remote - Required to be within 5-6 hours of Richmond VA
About Care Advantage
At Care Advantage, Inc., we provide personalized, one-on-one care that improves quality of life for individuals across homes, hospitals, and healthcare facilities. Our organization is built on a commitment to clinical excellence, operational efficiency, and compassionate service.
Our I.C.A.R.E. Values Define Everything We Do
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Integrity – We act with honesty and do what's right-even when it's difficult
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Compassion – We lead with empathy, understanding, and a people-first mindset
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Accountability – We own our actions and deliver results
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Respect – We honor every individual and foster inclusive environments
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Excellence – We continuously raise the standard in care and performance
These values aren't just words-they guide our leadership decisions, employee experience, and patient outcomes.
Position Overview
The Human Resources Manager serves as a strategic and operational leader, partnering closely with leadership and field teams to drive organizational effectiveness.
This role goes beyond traditional HR-you'll act as a trusted advisor, balancing employee advocacy with business needs while ensuring compliance, optimizing HR systems, and strengthening workforce engagement.
Key Responsibilities
Employee Relations & Workforce Engagement
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Serve as the primary escalation point for employee relations issues across assigned regions
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Conduct complex workplace investigations (harassment, policy violations, performance concerns) with objectivity and confidentiality
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Provide coaching to managers on performance management, disciplinary action, and employee development
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Lead root-cause analysis for turnover trends and implement targeted retention strategies
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Facilitate stay interviews, exit interviews, and employee feedback initiatives
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Promote a positive employee experience aligned with I.C.A.R.E. values
Compliance, Risk Management & Audits
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Ensure adherence to federal, state, and local employment laws (FLSA, EEOC, I-9, etc.)
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Conduct routine and audit-ready personnel file reviews to ensure compliance
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Oversee I-9 verification and audit processes, ensuring accuracy and timeliness
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Review and assess background checks for employment eligibility decisions
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Maintain and update:
- Employee handbook
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HR policies and procedures
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Job descriptions
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Lead and support regulatory reporting and audit preparation
HR Systems, Data & Process Optimization
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Act as the HRIS expert (ADP preferred) supporting system optimization and troubleshooting
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Maintain data integrity, ensuring accuracy across employee records and reporting
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Analyze key HR metrics (turnover, retention, compliance trends) to guide decisions
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Identify opportunities to:
- Automate manual processes
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Improve workflow efficiency
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Standardize HR operations across regions
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Maintain centralized documentation (SOPs, templates, HR forms)
Strategic HR & Business Partnership
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Partner with leadership teams to align HR strategy with business goals
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Provide insights and recommendations on:
- Workforce planning
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Organizational structure
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Talent management
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Support growth initiatives, including M&A integration activities
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Act as a change agent, helping leaders manage organizational changes smoothly
Required Qualifications
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5+ years of progressive experience in HR (HRBP, Generalist, or Employee Relations)
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Strong background in:
- Employee relations
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Workplace investigations
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Compliance and audits
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Advanced knowledge of employment laws and HR best practices
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Hands-on experience with HRIS systems (ADP strongly preferred)
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Bachelor's degree in Human Resources, Business Administration, or related field
Preferred Qualifications
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SHRM-CP or PHR certification
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Experience supporting multi-site or healthcare environments
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Exposure to M&A or organizational change management
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Strong analytical and reporting experience
Competencies for Success
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Strong interpersonal and influencing skills across all levels
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Ability to handle sensitive and confidential information with discretion
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Strategic thinker with the ability to execute tactically
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High attention to detail and ability to manage multiple priorities
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Alignment with I.C.A.R.E. values in daily interactions and decision-making
Remote Work Expectations
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High-speed, reliable internet for video conferencing and system access
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Quiet, distraction-free workspace ensuring confidentiality
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Ability to remain highly responsive and collaborative in a remote environment
Travel Requirements
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Occasional travel to regional offices based on business needs
Why Join Care Advantage?
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Work for a mission-driven healthcare organization making real impact
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Be part of a culture rooted in Integrity, Compassion, Accountability, Respect, and Excellence
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Opportunity to influence people strategy at a growing organization
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Meaningful work that directly affects employee experience and patient care
Apply Today - If you're an HR professional who thrives in a dynamic environment and wants to make a meaningful impact-we want to hear from you.
Location: 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23173, 23114, 23112, 23113, 23832, 23836
