Summary/Objective:
This role is responsible for maintaining customer pools enrolled in our Gold Service Program. Team members regularly travel to customers location to ensure each pool is operating safely, cleanly and efficiently.
Responsibilities include maintaining proper water chemistry, servicing and replacing pool filtration systems, and conducting comprehensive system quality checks. This role plays a critical part in protecting our customer's investment and ensuring their HydroWorx pool performs at the highest standard.
The ideal candidate takes pride in hands-on work, values strong customer relationships, and is committed to upholding the highest safety and quality standards.
Responsibilities/Essential Functions:
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Water Chemistry & Testing: Test and balance pool water chemistry (bromine/chlorine pH, alkalinity, calcium hardness, stabilizer, ect.) Add and record chemicals needed to maintain safe and compliant water conditions
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Diagnose and correct water clarity issues
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Maintain accurate service logs and chemical usage reports
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Filter & Equipment Maintenance: Clean and/or replace pool filters
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Inspect and service HydroWorx provided equipment
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Identify and report on service sheet any worn or malfunctioning components and recommend repairs
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Clean and scrub pools, water lines and polish all stainless steel on HydroWorx provided equipment
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System Quality Checks: Conduct full equipment system inspections during each service visit
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Verify proper circulation, pressure levels, and flow rates
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Check plumbing, valves, and fittings for leaks or damage
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Ensure overall system performance meets operation standards
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Customer Service & Documentation: Communicate service findings and recommendations clearly to customers. Provide basic pool care education when needed. Complete service reports accurately, on time and all findings should be reviewed with the client before receiving sign off on service visit.
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Maintain company vehicle, tools, and equipment in clean working conditions
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Ensure customer pool area including the stored chemical are clean and organized
Qualification:
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Highschool diploma or equivalent
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Prior experience in pool service, maintenance, plumbing, HVAC, or related field preferred
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Certified Pool Operator (CPO) or equivalent preferred
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Knowledge of pool water chemistry and filtration systems (or willing to train)
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Valid Driver's License and meet the minimum age requirement to rent a vehicle
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Strong troubleshooting and problem-solving skills
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Reliable, punctual, and self-motivated
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Excellent interpersonal and customer service skills
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Great attention to details
Physical Demands: This is primarily a physical job. At any time, the employee may be required to climb ladders, lift boxes and parts up to 80lbs. Employee could be required to stand for long periods of time, as well as, crawling in small spaces. The employee will also need to drive for long period of time traveling to customer sites.
Work Environment: Indoor, warm humid environments. Field based travel between customer locations required 100% travel (60% onsite, 40% travel)
Tools and Equipment: Provided by HydroWorx
Work Hours: Varies Monday-Friday, occasional weekends
Training: Training for this position will be conducted per HydroWorx Training Program with onsite training including OSHA online compliance trainings.
