The Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.
- Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
- Maintains equipment to approved standards and schedules and strives for 100% game uptime.
- Assists guests with property and game information.
- Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
- Inspects all new machines and conversions kits prior to installation onto the gaming floor.
- Performs slot machine/bank moves, installation and reconfigurations on the gaming floor.
- Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
- Reports all relevant information to management as required.
- Troubleshoots and repairs all electronic gaming equipment to the component level.
- Effectively communicates all operational and technical breakdowns and provide solutions to team members.
- Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
- Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
- Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
- Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
- Attends all required training meetings.
- Assists in the training of new employees as directed.
- Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned.
Requirements:
- Must be 21 years of age or older.
- High School diploma or GED required.
- Slot Technician experience, Electronics or PC technical degree / certification.
- 1 year of experience as a Slot Technician or related field.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software; and slot systems.
- Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
- Ability to interact with mobile devices and touch screen technology.
- Previous experience using Smart Phones and/or Tablet applications strongly preferred.
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? California Gaming License & Wilton Rancheria Gaming Commission
Other Certifications? N/A
