Job Summary:
The Centralized Scheduling Associate is responsible for completing the scheduling of all participant encounters throughout the organization. This position schedules timely medical services as ordered by PCPs, and/or team; coordinates closely with other departments to ensure solid coordination of participant schedules; documents as needed in electronic health record and scheduling software; corrects mistakes; tracks missed appointments; submits reports as needed; communicates barriers to successful scheduling timely to appropriate person; attention to detail strong. The Centralized Scheduling Associate needs to have a strong understanding of medical terminology and an ability to work between several software platforms throughout the agency.
PACE-RI offers a collaborative and supportive work environment. We're looking for an organized, dependable, self-starter with great communication skills to round out our Centralized Scheduling team.
About the PACE Organization of Rhode Island:
With a mission to blend and deliver medical and social care for older adults with significant health needs who want to continue living at home, the PACE Organization of Rhode Island provides Community-Based Health Care and Support Services in order to ensure the needs of our participants are fully met through a plan of care that is specific to each and every person.
PACE-RI is dedicated to the values of equal employment opportunity and strives to develop and cultivate a diverse and knowledgeable workforce dedicated to its mission. All applicants will be considered on the basis of their qualifications and ability to perform the job successfully.
Benefits:
PACE-RI offers a full benefits package which includes Medical, Dental, Vision, 403b with 3% match, Life Insurance, AD&D Insurance, Voluntary Life Insurance, Flexible Spending Account options, 11 Paid Holidays, and Paid Time Off (including your birthday).
Required Skills & Abilities:
Ability to maintain confidentiality
Dependable and punctual with ability to maintain consistent attendance
Ability to read, write and comprehend English
Ability to maintain sound judgement under stress and communicate effectively
Ability to proficiently perform clinical/skilled tasks associated within scope of position
Proficiency with MS Office Suite or similar software
Education Requirements:
High School Diploma or Equivalent, Required
Physical Requirements:
Physical ability to regularly stoop, bend, kneel, lift, stand, walk, stretch, and reach for extended periods of time.
Must be able to regularly lift objects up to 25 pounds and at times up to 35 pounds.
Must have hearing and vision abilities within normal range (corrected) to drive safely and/or to observe and communicate with participants.
Must be able to navigate various departments of the organization's physical premises as well as related community care settings.
Must be able to tolerate conditions typically associated within a medical office and/or home care setting including potential exposure to bloodborne pathogens and infectious diseases.
Experience:
1 year of experience working with a frail or elderly population, Preferred
1-3 years of experience with healthcare/medical scheduling, Required
1-3 years of call center or dispatching experience is ideal.
Position Requirements:
Driver's License & access to reliable transportation: community-based work may be required
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 403(b) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- On-site gym
- Opportunities for advancement
- Paid time off
- Vision insurance
Medical Specialty:
Application Question(s):
- Do you have experience working in a fast-paced environment, either call center, dispatching, or any place that required multi-tasking?
Education:
- High school or equivalent (Preferred)
Experience:
- Medical Office Scheduling: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Geriatric: 1 year (Preferred)
Work Location: In person
