Job Overview
The Hampton Inn Phoenix Midtown is looking for energetic, out-going and enthusiastic team members for the following opportunity:
* HOTEL FRONT OFFICE MANAGER, Full-Time
We are seeking an energetic and highly organized Hotel Front Office Manager to lead our front desk operations and deliver exceptional guest experiences.
In this pivotal role, you will oversee daily front desk activities, ensure smooth check-in and check-out processes, and foster a welcoming environment for all guests. Your leadership will drive customer service excellence, streamline hotel management functions, and uphold the highest standards of hospitality. If you thrive in a dynamic setting and have a passion for guest relations, this is your opportunity to make a meaningful impact in the hospitality industry.
Duties
- Supervise front desk staff to ensure efficient check-in/check-out procedures and outstanding guest service
- Manage reservations, cancellations, and room assignments with precision and professionalism
- Handle guest inquiries, complaints, and special requests promptly to ensure satisfaction
- Oversee night audit processes, reconciling daily financial transactions and preparing reports
- Maintain excellent phone etiquette while managing multi-line phone systems to assist guests and coordinate with departments
- Ensure adherence to hotel policies, safety standards, and hospitality regulations
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest experiences
- Train, motivate, and evaluate front desk team members to foster a positive work environment
Experience
- Proven experience in hotel management or front desk operations within a resort or hotel setting
- Strong background in hospitality management with a focus on customer service excellence
- Bilingual or multilingual skills preferred to serve diverse guest populations effectively
- Experience with night audit procedures and multi-line phone systems is highly desirable
- Demonstrated ability to handle guest relations with professionalism and tact
- Knowledge of hotel management software and reservation systems required
- Excellent communication skills, including phone etiquette and interpersonal skills
Join us as our Hotel Front Office Manager and lead the charge in creating memorable stays for our guests! Your dedication to hospitality excellence will be recognized as you help shape an inviting atmosphere where every visitor feels valued.
Pay: $46,000.00 - $47,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel: 1 year (Preferred)
- Hotel Brand (Hilton/Marriott/IHG): 1 year (Preferred)
- Hotel Supervisor/Manager: 1 year (Preferred)
Work Location: In person
