Medical Records/Collections Clerk
(Patient Service Representative)
This position will function as a dual role- performing all clerical functions necessary to file, retrieve, copy and distribute medical records, as well as being responsible for being responsible for the onsite collection of payments operation of the hospital switchboard. Medical Records experience is REQUIRED. RHIT or RHIA is preferred.
Position Accountabilities: (Medical Records)
- Processing charts for correctness and completeness of identification with high attention to detail
- Ability to identify incomplete medical records and assign them to the appropriate clinical staff
- Scan missing documentation into the appropriate medical record
- Identify and process requests of information from third parties and patients ensuring compliance prior to release
- Delinquency management and communication to providers
- Departmental compliance with federal and state regulations, medical staff bylaws and any other regulatory agency as applicable
- Works collaboratively with physicians, department managers and other healthcare providers to achieve department and hospital goals
- Maintain confidentiality within HIPAA and any other regulated requirement
Position Accountabilities: (Collections)
- Investigate and resolve discrepancies related to account balances
- Handle inbound and outbound calls
- Collaborate with other departments to address account issues and provide comprehensive debtor support
- Adhere to federal, state and other governing debt collection practices such as the Fair Debt Collections Practices Act (FDCPA)
- Separate and scan mail to the appropriate department
- Receive and process in-house payments while maintaining accurate cash handling and cash drawer accountability.
- Open department and insurance mail
- Provide Financial Assistance Applications for people requesting assistance
- Work mail returns for bad address or undeliverable
- Make daily deposits from insurance payments received in the mail and patient payments collected
- Keep accurate and up to date records of all communications in the financial system database
- Maintain strict confidentiality and adhere to all HIPAA guidelines
- Provide excellent customer service
Knowledge & Skills:
- Ability to manage difficult or emotional situations effectively
- Ability to successfully manage multiple tasks concurrently, utilizing organizational and time management skills
- Ability to work independently and successfully perform duties with minimal supervision
- Strong relationship building and communication skills
- Exceptional documentation skills with the ability to be clear and concise
- High attention to detail and accuracy
- Thrive in a fast-paced, continuously changing environment
- Demonstrated ability to communicate effectively with patients, colleagues and management
- Excellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
- Proficiency using MS Work, Excel and Outlook, as well as basic working knowledge or alphabetical and numerical filing principles and sorting
- Basic knowledge of accounting principles, with the ability to analyze financial data and resolve account discrepancies
- Must have knowledge in payer explanation of benefits
- Excellent phone etiquette
- Ability to complete other duties as assigned
Other Requirements:
- High school diploma or formal equivalent
- 1+ years of experience in Medical Records
- Ability to bend, lift, stoop and stand for long durations
- Regular attendance and dependable transportation is required
- RHIT/RHIA Certification preferred but not required.
Medical Records/Collections Clerk
(Patient Service Representative)
This position will function as a dual role- performing all clerical functions necessary to file, retrieve, copy and distribute medical records, as well as being responsible for being responsible for the onsite collection of payments operation of the hospital switchboard. Medical Records experience is REQUIRED. RHIT or RHIA is preferred.
Other Requirements:
- High school diploma or formal equivalent
- 1+ years of experience in Medical Records
- Ability to bend, lift, stoop and stand for long durations
- Regular attendance and dependable transportation is required
- RHIT/RHIA Certification preferred but not required.
