Job Summary
We are seeking an energetic and detail-oriented Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the welcoming face of our establishment, ensuring seamless guest experiences from check-in to check-out. Your leadership will foster a hospitable environment, uphold exceptional customer service standards, and coordinate daily front desk activities. If you thrive in a dynamic hospitality setting and excel at managing guest relations with a positive attitude, this is the perfect opportunity to showcase your skills and grow within a vibrant team.
Duties
- Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries
- Lead and train front desk staff to deliver outstanding customer service and maintain high standards of hospitality
- Manage multi-line phone systems, answer guest calls promptly with professional phone etiquette, and handle guest requests efficiently
- Utilize OPERA or similar hotel management software to manage reservations, billing, and guest profiles accurately
- Ensure adherence to hotel emergency procedures and safety protocols to guarantee guest and staff safety at all times
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
- Handle guest complaints with professionalism, resolve issues swiftly, and turn challenges into positive experiences
Requirements
- Proven experience in hospitality management, preferably in a hotel or resort environment
- Strong knowledge of front desk operations, including the use of OPERA or comparable hotel management systems
- Multilingual or bilingual skills are highly desirable to serve diverse guests effectively
- Experience with night audit procedures and managing late-night front desk shifts
- Excellent customer service skills with a friendly, approachable demeanor
- Familiarity with hotel emergency procedures and guest safety protocols
- Exceptional communication skills, both verbal and written, with a focus on phone etiquette and multi-line phone systems
- Previous resort experience is a plus but not required; a passion for hospitality is essential
Join us in creating memorable guest experiences through energetic leadership and exceptional service! We are committed to fostering an inclusive environment where your hospitality expertise can shine. All positions are paid roles dedicated to delivering excellence every day.
Pay: $22.44 - $27.02 per hour
Work Location: In person
