Location: CHANEL Flagship Boutique, New York, NY
Boutique Facilitator, Client Experience Host
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
As a Boutique Facilitator, Client Experience Host , you will be the first point of contact for guests, embodying CHANEL’s spirit of refinement, warmth, and luxury. Your role is to ensure every client feels personally welcomed, cared for, and guided throughout their visit, creating a seamless and memorable boutique experience in collaboration with the sales and management teams.
What impact you can create at CHANEL:
Personalized Guest Service
• Extend a warm, elegant welcome to all guests, creating an inviting first impression.
• Anticipate client needs and provide tailored, thoughtful assistance throughout their visit.
• Acknowledge and cater to Very Important Clients (VICs), ensuring their experience reflects their valued relationship with CHANEL.
• Coordinate memorable client experiences, from pre-arrival to post-visit follow-up.
Boutique Experience Support
• Maintain an approachable, gracious presence on the boutique floor, assisting with directions, appointments, and introductions to sales associates.
• Manage guest flow for a serene and organized environment.
• Monitor and report on client experience, sharing insights with management.
• Possess comprehensive knowledge of CHANEL’s métiers and offerings to guide guests effectively.
• Deliver bespoke hospitality, including assistance with purchases and transportation.
•Support boutique events and special activations to enhance client engagement.
• Assist with initiatives such as private floor support, client appreciation gestures, and event execution.
• Oversee pre-arrival and in-store communications, ensuring each interaction is personalized and considerate.
• Efficiently manage appointment bookings and daily client scheduling using digital tools.
• Embody CHANEL’s heritage, aesthetic , and values in every action and interaction.
• Maintain a dynamic, professional appearance and demeanor that reflects the Maison’s timeless elegance.
What you will bring to the team:
The anticipated hourly range for this position is $24. 00 to $ 28.00 . Base compensation is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks .
