Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team! In this vital role, you will serve as the bridge between patients and the clinical team, ensuring seamless communication, efficient scheduling, and accurate financial and insurance processing. Your energetic approach will help create a welcoming environment where patients feel cared for and confident in their treatment plans. If you thrive in a fast-paced setting, possess excellent organizational skills, and have a passion for delivering outstanding patient service, this is the perfect opportunity for you to make a meaningful impact in dental healthcare.
Responsibilities
- Greet patients warmly upon arrival, verify insurance coverage, and gather necessary medical and dental history information.
- Explain treatment plans clearly and answer patient questions to ensure understanding and comfort.
- Schedule appointments efficiently using dental office management software Open Dental, coordinating with clinical staff to optimize daily workflow.
- Verify insurance benefits, process claims, and handle billing inquiries with accuracy .
- Review medical documentation for completeness and accuracy, and ensure proper billing and compliance with HIPAA regulations.
- Manage patient records meticulously within Electronic Health Record (EHR) systems, maintaining confidentiality at all times.
- Assist with insurance verification, pre-authorizations, and follow-up on outstanding claims to maximize revenue flow.
- Provide exceptional customer service via multi-line phone systems while demonstrating professional phone etiquette and efficient clerical support.
- Maintain organized filing of medical records, appointment logs, and billing documents while ensuring compliance with health information management standards.
Skills
- Proven experience in dental office settings with strong knowledge of dental terminology and clinic workflows.
- Proficiency in dental practice management software including Open Dental, Dentrix, or similar platforms.
- Strong organizational skills with the ability to review documentation thoroughly and manage multiple tasks efficiently.
- Exceptional patient service skills with friendly communication style; bilingual abilities are highly valued for serving diverse patient populations.
- Experience handling front desk duties such as appointment scheduling, phone management with multi-line systems, filing medical records, and administrative support tasks.
- Knowledge of dental terminology along with clinic experience that demonstrates familiarity with dental office operations and care plans.
- Ability to work collaboratively within a team environment while maintaining professionalism in high-pressure situations. Join us to be part of an energetic team dedicated to providing exceptional dental care! Your enthusiasm for helping others combined with your organizational expertise will help elevate our patient experience every day. We are committed to supporting your growth through ongoing training opportunities in medical billing, coding updates like ICD-10 changes, and advanced office management skills—all within a positive work environment that values your contributions!
Pay: $16.00 - $35.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
