About Us
We're an Imaging Center specializing in CT Scans, dedicated to delivering accurate results with exceptional patient care. As a concierge facility, we provide patients with a seamless, stress-free experience — without the delays and complications often associated with insurance. Our team values professionalism, compassion, and efficiency in every aspect of the patient journey.
Position Summary
We are seeking a Medical Admin Assistant / Front Desk Coordinator to serve as the first point of contact for our patients. This role is crucial in ensuring smooth operations at the front desk, providing excellent customer service, and supporting the clinical team with administrative tasks.
Key Responsibilities
- Greet and check in patients in a professional, welcoming manner.
- Schedule, confirm, and manage patient appointments.
- Verify patient demographics and required documentation.
- Collect and process patient payments (concierge services: cash, credit, or debit).
- Answer and route phone calls, emails, and inquiries promptly.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Coordinate with technologists and clinical staff to ensure workflow efficiency.
- Manage incoming referrals, medical records, and reports.
- Perform general office duties including scanning, filing, and data entry.
Qualifications
- High school diploma or equivalent required; associate degree or medical office training preferred.
- Previous experience in a healthcare front office, radiology/imaging center, or concierge medical setting strongly preferred.
- Strong knowledge of medical terminology and patient scheduling systems.
- Excellent communication, interpersonal, and organizational skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency with Microsoft Office and electronic medical record (EMR) systems.
- Bilingual skills (English/Spanish or other) a plus.
- Sales experience a plus.
What We Offer
- Competitive hourly rate (commensurate with experience).
- Paid time off and holidays.
- Supportive team environment with growth opportunities.
- Training and ongoing professional development.
Job Type: Full-time
Base Pay: $17.00 - $20.00 per hour
Benefits:
- Flextime
- Paid training
- Uniform allowance
Work Location: In person
