As a Gold Choice Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services and overcoming customer objections.
Responsibilities:
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Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
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Welcome each customer with a smile.
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Proudly represent Hertz with your professional appearance, language and behavior.
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Focus on providing a clean and safe vehicle, to every customer, every time.
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Take ownership of each customer’s service experience by immediately owning and resolving issues.
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Be proud of our brand and the role you play in our success.
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Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
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Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
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Build brand loyalty.
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Utilize company approved sales and service techniques when determining customer wants and needs.
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Offer optional products to meet customer wants and needs.
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Prepare all rental and return documents accurately and completely.
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Qualify each customer using our company rental requirement guidelines.
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Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
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Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
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Ensure that the return date and time on the rental agreement is accurate.
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Review all charges at the time of vehicle return.
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Prepare the Rental Agreement Folder with all required information.
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Answer the phones to assist customers in a friendly, helpful and prompt manner.
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Assist customers by effectively resolving all customer service issues.
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Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
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Passion for customer service and attention to detail - Goes the extra mile.
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Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections.
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Display a high level of ownership, accountability, and initiative.
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Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
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Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
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Self-motivated to achieve and exceed targeted goals.
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Proficiency in English.
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Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
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Work in a fast-paced environment with a variety of tasks.
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Excellent organizational and time management skills.
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Demonstrate professionalism and interpersonal skills.
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Proven experience of working well within a team.
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100% customer focus, with proven experience within a customer facing environment.
Additional Requirements:
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Work flexible shifts including weekends and holidays; and work overtime as required.
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Work outdoors during all weather conditions.
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Stand for long periods of time.
What You’ll Get:
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Hourly Rate is $23.51 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
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Bonus Plans: Eligible, Up to 12%.
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Bonus: Eligible, Up to 12%.
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Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
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Employee Assistance Program for employees & family.
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Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
