Case Manager / Discharge Planner | Full-Time | Remote
Helen's Project Mental Health Care | www.helensproject.org | 830-400-7037
About Us
Helen's Project Mental Health Care is a nonprofit organization founded in 2009 dedicated to empowering individuals and families through accessible, high-quality mental health care. We deliver evidence-based, client-centered telehealth services to youth ages 5 and older through adults across our licensed service states. Our team is collaborative, mission-driven, and committed to making a real difference in the communities we serve by making quality mental healthcare accessible.
The Role
We are looking for a compassionate and organized Case Manager / Discharge Planner to join our growing care team. In this role, you will coordinate client care transitions, support continuity of care, and assist clients in connecting with community-based services and resources following treatment — all in a fully remote environment.
Responsibilities
- Coordinate discharge planning and continuity of care for clients
- Conduct 30-day follow-up care check-ins to confirm client connection to recommended services
- Connect and collaborate with community resources and support programs
- Serve as a liaison between clients, healthcare providers, and community partners
- Assist clients in navigating available social and healthcare services
- Maintain accurate, timely, and complete documentation of all client interactions and care coordination activities within the organization's designated systems
- Communicate effectively with interdisciplinary teams to support positive client outcomes
- Follow all crisis management and emergency response protocols, including mandated reporting obligations
- Participate in required staff meetings, supervision (if applicable), and ongoing professional development
- Comply with all clinical, administrative, and operational policies outlined in the Helen's Project Policy and Procedure Manual
Work Details
Employment Classification Available: Full-Time W-2: At-will employment
Remote Work: This is a fully remote position. Employees must maintain a professional, distraction-free, and HIPAA-compliant workspace at all times.
Scheduling: Flexible scheduling is available. Because many clients may work non-traditional hours, employees are expected to maintain scheduling flexibility to meet client needs. Each workday follows a 70/30 activity requirement — 70% client-facing and 30% administrative.
Pre-Employment Requirements All offers are contingent upon successful completion of a background check, credential verification, and onboarding orientation. A mandatory one-week onboarding training is required prior to beginning client-facing duties. No client-facing work may begin until full onboarding clearance is granted by Human Resources.
Benefits
- Health insurance — eligible after 1 year of employment
- Tuition reimbursement — up to 50% after 1 year, 75% after 3 years, 100% after 5 years
- Nonprofit employer — may qualify for student loan forgiveness programs
- PTO — eligible after 1 year, accruing at 0.5 hrs per 40 hrs worked (60-hr max balance)
- Flexible schedule and fully remote work environment
- Annual performance reviews with opportunity for merit-based compensation increases
Hiring Timeline & Expectations We run a structured, efficient hiring process and respect candidates' time. Here's what to expect:
- Candidates are expected to respond to interview scheduling requests within 7 days of outreach. Candidates who do not respond within this window may no longer be considered for the role.
- Our two-interview process (Interview 1 → Interview 2) is sequential — advancement is not guaranteed at any stage.
- All required assessments or questionnaires must be completed before the next step can proceed.
- We aim to move candidates through the process in a timely manner and will communicate clearly at each stage.
How to Apply
Apply at: www.helensproject.org
or send your application to: [email protected]
Questions? Call or fax: 830-400-7037
Helen's Project is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.
Pay: $25.00 - $35.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Tuition reimbursement
Work Location: Remote
