Assist in the coordination of patient care, under the direction of the Coordinator.
Answer phones, receive all intake information for paraprofessional cases, and enter the appropriate information, in the computer.
Complete intake forms and appropriately route them, for admission approval.
Assist in the scheduling of appropriately skilled person to fill the case, input scheduling information on the computer, and continue to assist in the coordination of the scheduling.
Schedule replacement workers, as needed, and input scheduling information.
Assist in communication with patients/families on Home Health Aide-related issues.
Assist in the establishment of personnel files and in the checking of references, for paraprofessionals, being considered for hire.
Take telephone referral information, if no nursing staff is available, and pass referrals, as soon as possible.
Handle matters related to staff, and the patient(s) they serve, with the exception of issues that require professional/clinical judgment.
Assist in the maintenance of case management notes, related to personal problems and/other situations that arise with staff, including those relating to patient care.
Communicate, on a routine basis, with contract agencies, to maintain smooth relations and to obtain needed information.
Document, and report, changes in patient status, in service requirements, employee staff assignment, and in particular, any unsatisfactory performance.
Perform other duties, as directed.
Position is stressful in terms of meeting deadlines.
It is primarily a desk job, which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.
It requires minimal lifting of office records and printouts.
The ability to read 12 point, and larger, type, is required.
One must be able to adequately hear, on the telephone, with no more than an amplifier and be able to communicate, both, verbally, and in writing, in English.
