Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your energetic approach and organizational skills will help create positive experiences, resolve inquiries efficiently, and maintain smooth office operations. This paid position offers an exciting opportunity to develop your communication and administrative expertise while making a meaningful impact on our customers’ satisfaction.
Responsibilities
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
- Provide outstanding customer support by addressing inquiries, resolving issues, and offering product or service guidance for the residential/commercial glass field
- Manage client communication through email, chat, or in-person interactions with clarity and empathy
- Maintain accurate records using spreadsheets, data entry tools, and productivity software such as Microsoft Office and Google Workspace
- Support office management tasks including filing, document proofreading, calendar management, and appointment scheduling
- Utilize technical proficiency in computer literacy and office management systems to streamline daily operations
- Assist with front desk duties such as greeting visitors, managing phone etiquette, and coordinating administrative tasks efficiently
Experience
- Prior clerical or administrative experience in an office environment is highly preferred
- Demonstrated customer service skills with a focus on client communication and problem-solving
- Familiarity with office productivity software including Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry tools
- Experience working with multi-line phone systems and handling phone communication professionally
- Strong organizational skills with the ability to manage time efficiently in a fast-paced setting
- Previous experience as a receptionist or personal assistant is advantageous but not required
Join us to be part of a vibrant team committed to delivering exceptional service! This role offers the chance to grow your skills in customer support, office management, and technical proficiency—all while contributing to a positive client experience.
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
