At Hospice of the Piedmont, every interaction matters. As a Palliative Care Administrative Coordinator, you'll play a vital role in supporting patients, families, and healthcare providers by ensuring seamless communication, scheduling, and care coordination.
We're looking for a compassionate, organized professional who excels at building relationships, solving problems, and keeping operations running smoothly. If you enjoy helping others, thrive in a collaborative healthcare environment, and take pride in delivering exceptional service, we'd love to hear from you.
Responsibilities:
Patient Communication & Support
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Answer and manage incoming phone calls and messages.
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Serve as a primary contact for patients, families, and referral sources.
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Respond to routine inquiries and direct clinical concerns to the appropriate team member.
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Facilitate communication among patients, families, providers, and staff.
Scheduling & Care Coordination
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Schedule new and follow-up patient appointments.
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Maintain provider schedules and appointment calendars.
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Confirm appointments and communicate schedule changes.
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Support coordination of patient care activities and follow-up needs.
Patient Registration, Insurance & Billing Support
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Verify insurance eligibility and demographic information.
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Obtain and maintain patient consents and required documentation.
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Collect and update patient registration information, including Social Security and guarantor information as required.
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Support billing processes by ensuring accurate patient and insurance information.
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Assist with resolving registration, insurance, and billing-related issues.
Administrative Support
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Maintain accurate patient records and documentation.
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Process incoming records, correspondence, and forms.
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Assist with reports, data tracking, and other administrative duties
Qualifications:
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High school diploma or equivalent required.
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Prior administrative experience required; healthcare experience preferred.
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Knowledge of medical scheduling, insurance verification, registration, or billing processes preferred.
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Strong organizational, communication, and customer service skills.
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Proficiency in Microsoft Office and electronic medical record systems.
Core Competencies:
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Compassion and professionalism
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Excellent customer service
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Attention to detail
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Organization and time management
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Teamwork and collaboration
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Commitment to Hospice of the Piedmont's mission and values
Physical Requirements:
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Communicate by phone, writing, typing, speaking
- Prolonged screen-focused duties in a stationary position
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Lift up to 20 pounds
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Local and regional travel and work hours that will extend into the evenings and weekends when necessary
Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.
**Actual starting pay will be based on relevant experience and qualifications**
