The Williamsburg Winery is seeking enthusiastic, dependable, and guest-focused Servers to join our team at the Gabriel Archer Tavern. Our Servers are responsible for delivering exceptional dining experiences by providing attentive, knowledgeable, and professional service while creating a welcoming atmosphere for every guest.
Availability Requirement: This position requires a flexible schedule. Weekend, evening, and holiday availability is a condition of employment and is required, as these are our busiest periods of operation.
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Greet guests promptly with a warm, friendly, and professional attitude.
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Present menus and communicate daily specials, menu changes, promotions, and unavailable items.
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Develop a thorough knowledge of the food menu, winery wines, local products, and recommended wine pairings to confidently answer guest questions and make recommendations.
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Promote winery wines, wine club memberships, and other winery offerings when appropriate.
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Accurately take food and beverage orders using the POS system.
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Deliver food and beverages promptly while ensuring accuracy, quality, and presentation standards.
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Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.
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Process guest payments accurately, including cash and credit card transactions.
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Follow all cash handling and POS procedures.
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Clear, clean, and reset tables to maintain a clean, organized, and inviting dining room.
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Complete all opening and closing side work, including setting tables, stocking service stations, rolling silverware, cleaning, sweeping, and restocking supplies.
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Maintain cleanliness and sanitation standards throughout each shift.
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Follow all health, safety, sanitation, and responsible alcohol service regulations.
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Work collaboratively with kitchen, bar, hosts, and fellow front-of-house team members to ensure efficient and seamless service.
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Assist with private events, large parties, and other operational needs as assigned.
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Handle guest concerns professionally and notify management of any issues requiring additional assistance.
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Maintain a professional appearance and adhere to The Williamsburg Winery's uniform and grooming standards.
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Report to work on time, prepared for each scheduled shift.
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Perform other duties as assigned to support restaurant operations.
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Must be at least 21 years of age.
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Excellent customer service and interpersonal skills.
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Positive attitude with a strong work ethic and team-oriented mindset.
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Ability to multitask and remain organized in a fast-paced environment.
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Strong communication and problem-solving skills.
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Reliable attendance and dependable transportation.
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Ability to stand and walk for extended periods and frequently bend, reach, lift, and carry trays weighing up to 40 pounds.
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Previous serving experience is preferred but not required. We are willing to train the right candidate.
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Must be able to obtain and maintain any certifications required for the position.
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Must be available to work weekends, evenings, and holidays. Weekend, evening, and holiday shifts are required and are a condition of employment.
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Consistent attendance and punctuality are essential.
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Provide every guest with professional, courteous, and attentive service.
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Maintain a clean, organized, and safe work environment.
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Work cooperatively with all team members to support overall restaurant operations.
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Represent The Williamsburg Winery in a professional manner at all times.
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Demonstrate flexibility and willingness to assist in other areas of the restaurant as business needs require.
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Uphold all company policies, procedures, and service standards.
$5.00 per hour plus tips (guaranteed minimum earnings of $20.00 per hour).
