Medical Assistant / Front Office Assistant
Full-Time | In-Person
Our busy and well-established pediatric medical practice in Mill Valley is seeking a motivated, professional, and enthusiastic Medical Assistant / Front Office Assistant to join our team. This individual must be able to multitask efficiently, maintain a positive attitude in a fast-paced environment, and provide exceptional patient care and customer service.
This position requires flexibility to support both front office and back office clinical duties.
Front Office Responsibilities
- Answer multi-line phones, screen and route calls appropriately
- Greet and assist patients in a professional and timely manner
- Schedule and edit appointments for new and returning patients
- Enter and verify patient demographic and insurance information
- Inform patients of authorization requirements and payment responsibilities
- Collect and post co-pays
- Obtain required registration and consent signatures
- Prepare and retrieve patient charts
- Print and review scheduling reports
- File and retrieve documents
- Maintain excellent customer service at all times
- Perform other duties as assigned
Back Office Responsibilities
- Greet patients courteously and maintain a welcoming environment
- Maintain patient confidentiality in compliance with HIPAA regulations
- Register patients according to office protocols
- Assist patients with completing required forms
- Prepare patients for examinations and document findings
- Provide clinical support to providers
- Perform basic laboratory screenings
- Determine needed vaccines and administer vaccines per provider orders
- File laboratory reports and maintain accurate medical records
- Clean and sterilize instruments according to protocol
- Maintain exam rooms, lab areas, and equipment
- Ensure adequate clinical and office supplies are available
- Prepare clinical areas prior to clinic start
- Participate in staff meetings and trainings
- Assist clinical team members as requested
- Perform other duties as assigned
Qualifications
Required Experience:
- Minimum one (1) year of pediatric front desk and/or back office medical assistant experience
Knowledge, Skills & Abilities:
- Knowledge of Epic EHR (preferred)
- Knowledge of medical terminology
- Proficiency with computer systems and office software
- Ability to prioritize multiple tasks in a high-volume environment
- Strong written and verbal communication skills
- Strong problem-solving skills
- Ability to remain calm and professional in stressful situations
- Excellent customer service skills when interacting with patients, families, and staff
Job Type
Full-Time
In-person (No remote work available)
Job Type: Full-time
Pay: $25.00 - $33.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Medical Specialty:
Experience:
- Medical Office Experience: 1 year (Preferred)
- Vital Signs Experience: 1 year (Preferred)
- EMR Systems: 1 year (Preferred)
License/Certification:
- Certified Medical Assistant (Preferred)
Work Location: In person
