Overview:
The Boston Centers for Youth & Families (BCYF) Chief of Staff is responsible for supporting the strategic vision of the department, building an effective and healthy team culture, improving department operations, and managing progress toward department-wide goals. BCYF's CoS will also be responsible for performing a variety of advanced professional duties and analytical projects for the Commissioner; relieving the Commissioner of administrative detail; serving as a project manager to priority initiatives; and representing the Commissioner at internal and external meetings as needed.
Responsibilities:
Duties are performed under the general direction of the Commissioner. As the principal aide to the Commissioner handles a wide range of projects and departmental matters of importance, including:
Strategic Thinking and Planning
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Leads various strategic initiatives, including BCYF’s identified priorities, operations of the Executive Office, and special projects.
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Assists in the development and maintenance of organizational policies, protocols, and procedures in every aspect of the department.
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Works with the Commissioner and senior leadership on systemic efficiencies, strategy development, and organizational coordination.
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Create accountability structures to ensure each aspect of the department is working towards measurable goals–track progress.
Communication
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Serves as the Commissioner’s liaison with BCYF personnel and community partners to ensure information flow to and from the Executive Office.
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Prepares and/or contributes to preparing reports, briefings, presentations, and responses on institutional and strategic issues, as appropriate.
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Builds (reactive and proactive) information flow systems to ensure that staff are well informed of relevant decisions and plans.
Leadership
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Supports management of the executive leadership team, ensuring adequate resources and infrastructure to achieve goals.
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Plans, executes, and enforces different workstreams like 1:1 meetings, leadership, and all staff meetings.
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Supervises projects on behalf of the Commissioner that involve senior-level staff.
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Advocate for staff and/or offer feedback when necessary.
- Works in a confidential capacity with the Commissioner.
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Performs other duties as required.
Minimum Entrance Qualifications:
- At least five (5) years of relevant work experience: project management experience, designing and implementing human service programs, and working within city/municipal government.
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A Bachelor’s degree in business or public administration, management, communications, marketing, or related field is preferred, and may be substituted for two(2) years of the required experience.
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Experience managing and building teams.
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Proficiency in Microsoft applications and Google Suite.
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Ability to perform complex tasks and manage multiple projects.
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Strong prioritization skills, performing multiple tasks seamlessly with impeccable attention to detail.
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Excellent time and project management, analytical, and problem-solving skills.
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Demonstrated leadership, organizational, and management skills.
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Advanced analytical, evaluative, and objective critical thinking skills.
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Exceptional interpersonal skills and ability to interact effectively with all levels of staff and various stakeholders.
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Innovative thinking with a results-focused work ethic.
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Commitment to the mission of BCYF and service to all Boston residents.
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Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
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Must be able to work a flexible schedule, which may include evenings and/or weekends.
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Excellent oral and written communication and organizational skills.
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Ability to exercise good judgment and focus on detail as required by the job.
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Familiarity with state and local government operations and processes is preferred.
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Criminal Offender Record Information (C.O.R.I.) and Sexual Offender Record Information (S.O.R.I.) Check Required.
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A Massachusetts driver’s License is required.
Boston Residency Required
Terms:
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Union/Salary Plan/Grade: Non-Union/MM2-10
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Hours Per Week: 35 Hours
