Service Technician

Job Details

KEY DUTIES AND RESPONSIBILITIES

1. Customer Service

Processes work orders, chemical orders, supply orders, etc., as needed.
Ensures Autobell is taken care of by focusing on organization, service, and follow-up.
Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc.
Plans and follows through with assigned projects and tasks supporting the company.
Supports Autobell Car Wash operations by providing timely information and service.

Assists in the installation of new car wash equipment.
Installs equipment, machines, wiring, or programs to meet specifications.
Performs corrective maintenance of installed equipment.
Physically handling, installing, positioning, moving and manipulating equipment and/or materials.
Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools.
Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws.
Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components.
Purchases items or places orders for items needed to complete maintenance or repair work, as authorized.
Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment.
Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.

Participates in ordering materials and supplies, as needed.
Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
Personally, delivers items to work-sites, as needed.
Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders.
Maintains inventory of materials needed to perform anticipated tasks. Appropriately uses and manages company resources.

Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business.
Participates in periodic team meetings.
Represents the company in a professional manner and appearance.
Travels as necessary to support the overall goals of the organization.

Performs other duties as required or requested.
Contributes to the positive team efforts of the territory and the company.
Maintain detailed service records.
Maintains confidentiality of sensitive company, and data without exception.
Acts upon critical issues immediately within position’s authority and/or asks for assistance/decision-making from the Service Manager.
Suggests ways to do assigned tasks in a more efficient and effective manner.
Follows safety and security guidelines and sets a safe work example for others.
Maintains the worksite by leaving it clean, neat, and organized.
Light construction that would include odd jobs at car wash locations during installations and repairs.
Acts as on-call technician for Autobell emergency situations according to the team schedule.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge/Education/Experience

High school diploma or equivalent, required.
Technical school education preferred, but not required.
General mechanical ability necessary.
Knowledge of machines and tools, including their designs, uses, repair, & maintenance.
Understanding of pneumatics, hydraulics, motors, and pumps, helpful.
Experience in car wash operations and related customer service, preferred.
Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair.
Familiarity with the car wash industry’s standards, concepts, practices, and procedures.

Abilities

Ability to identify, troubleshoot and repair electrical, chemical, mechanical and and/or plumbing issues.
Ability to use experience and judgment to plan and accomplish tasks and goals.
Ability to collaborate with others.
Ability to exercise creativity and latitude for continuous improvement.
Ability to work independently.

Skills

Basic verbal and written communication skills.
Demonstrated attentiveness to details, basic mathematical analytical ability.
Demonstrated ability to work with technology in performing key tasks and becoming more efficient.
Demonstrated ability to solve problems effectively.
High sense of organization and orderliness.
Customer service skills and sensitivity to timeliness in meeting the customer’s needs.
High energy level.

ESSENTIAL PHYSICAL REQUIREMENTS

OTHER REQUIREMENTS

Environment – Car wash sites and daily travel.
Scheduling – Must be able to work outside of normal business hours i.e. after Autobell closes or overnight.
Willingness to work out of town as needed on car wash installs and/or repairs with up to 25% travel outside of Charlotte geographical territory, required.
Must be 18 years of age or older.
Must possess and maintain a valid driver's license with clean motor vehicle history.
Autobell requires that you keep a professional, safe, and neat appearance according to company policy.
Autobell is a drug-free workplace, and all candidates must pass a pre-employment drug screening.